Position: Intake & Assessment Officer (Full-Time Contract until 30 June 2026)
Location: Coffs Harbour Medicare Mental Health Centre

We are currently seeking a dedicated Intake & Assessment Officer to join our team at the Coffs Harbour Medicare Mental Health Centre. This is a full-time contract position available until 30 June 2026, and includes regular fortnightly weekend work.

As one of the first contact points for people accessing Medicare Mental Health Centre, our Intake and Assessment Officers need to build a positive rapport with a wide range of people, as well as their family and friends.

Reporting to the Clinical Lead, you will work with a group of committed clinical and operational staff to develop and promote the reputation of Medicare Mental Health Centre Coffs Harbour within the local and wider community.

Responsibilities include:

• Effectively engage, screen, assess, refer, provide brief interventions, and coordinate care for people that contact, or are referred to, the Medicare Mental Health Centre hub.
• Work closely with local community and partner health services to provide holistic and integrated care.
• Participate in regular clinical supervision and will be required to present and discuss cases with the clinical care team.
• Work as part of a multidisciplinary team, including general practitioners, allied health clinicians, community engagement workers, and support staff.

Benefits include:

• Providing team-based provision of service for people under a flexible practice model
• Working in a vibrant centre with other staff who are passionate about working with people.
• Individual and group supervision.
• Professional development and training opportunities provided.
• Reception and administrative support.
• Consulting rooms, activity space, and resources.
• Access to generous Salary Packaging – (up to $15,899 tax free!)
• Access to an Employee Assistance Program.

About you:

You will need to be skilled in assessing a person’s needs, including complex risk assessments and the ability to action a plan to mitigate any identified risk. We are seeking welcoming, professional, and committed individuals, with the following attributes:

• Tertiary level qualifications in health, behavioural/social sciences, community services, or a related discipline that provides a sound understanding and knowledge of assessing and working with people at risk.
• Knowledge and understanding of mental health, including related evidence-based interventions and clinical practice.
• Skilled in intake, screening, and biopsychosocial assessments to identify client needs assessments, facilitating service access, providing therapeutic interventions, and participating in care planning.
• Experience working in a multidisciplinary team environment, coordinating client care.
• Experience in the mental health sector and a broad understanding of the challenges and experiences of people managing their mental health.
• Exceptional interpersonal skills with the ability to work with a diverse range of clients, colleagues, and partner organisations.
• Excellent organisational and time management skills, including the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.
• Computer skills including word processing, spreadsheets, and database applications.

Be part of an exciting time of growth and opportunity in an organisation that you can be proud of being a part of.

Applications close Sunday 24th August 2025. Questions? Call [email protected]

Apply now, we can't wait to meet you!

Diversity is Strength. We strongly encourage applications from First Nations peoples, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and those with lived or peer mental health experience.

Open Minds acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.