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Financial Assistance Consultant

Ethos BeathChapman
Sydney, NSW
A$90,000-$100,000 p/a
Call Centre & Customer Service → Other
Full-time
Hybrid

Posted 16 days ago


I am recruiting for a Financial Assistance Consultant for a non-bank lender. Professional environment and an opportunity to work for a stable, solid business in growth mode.

Responsibilities:

-Hardship management and customer engagement.
-Providing advice, options and a bespoke approach to helping customers to manage payments, and monitoring those agreements.
-Liaising with customers regularly to monitor and pivot with any circumstances that might change.
-Be aware of legislation pertaining to personal insolvency and hardship management and commit to developing in that area.

Experience:

-Previous Collections/Hardship experience within the banking & financial services industry.
-Ideally 2-5 years’ experience in this area.
-Strong customer focus and passion for delivering quality outcomes for the customer / must be eloquent and have solid writing skills.
-Solid interpersonal skills, ability to build strong relationships with customers.
-Can do attitude with a positive outlook.

Attractive salary with 5 % bonus on top.

Please reach out if you or anyone in your network is looking / any referrals also appreciated - [email protected]


About Ethos BeathChapman

Sydney, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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