Your new company

NAB offers a unique opportunity to be part of an organisation that is at the forefront of the banking industry. NAB's culture is designed to promote excellence and collaboration while providing employees with the support and resources they need to succeed both professionally and personally.

Your new role
As a Lending Operations Associate, you will be responsible for the end-to-end administration of lending transactions, ensuring accuracy, efficiency, and compliance with internal policies and processes. You will work closely with front-line bankers, brokers, solicitors & customers to support home loan processing across various stages of the loan process including construction, fund disbursement and loan maintenance.

Your role will include but not be limited to:

• Review & verify loan documents for eligibility, compliance & authenticity
• Process and administer home loan settlements and fund disbursement across stages of construction
• End-to-end case management of customer requests and complaints
• Provide timely updates to stakeholders with high focus on delivering results to customers
• Communicate with bankers, brokers, solicitors, builders & customers as required
• Monitor inboxes and respond to requests from front-line bankers and external stakeholders.
• Adhere to service level agreements and meet critical deadlines around loan settlement
• Perform first line of defence and adhere to risk frameworks and policies
• Ensure adherence to Standard Operating Procedures (SOPs) by inputting the correct information in core NAB systems and in line with team processes

The Details

• Location: 700 Bourke Street, Melbourne
• Duration: 12-month temporary contact
• Working Hours: Monday to Friday, flexible between 7 am - 7pm
• Hybrid: 12 weeks of in-office training. Post that you will be eligible for hybrid flexibility with 2 days wfh
• Remuneration: $45 per hour + Super

What you'll need to succeed

• Prior experience in banking/finance operations mandatory
• Experience working closely with mortgages and loan document processing is desirable.
• Proven ability to work autonomously while managing multiple priorities.
• High attention to detail and time management skills
• Exceptional written & verbal communication skills

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.