This organisation is committed to improving the lives of Australians living with disability by ensuring they receive accessible and person-centred services that promote independence and dignity. Through their innovative meal support model and values-driven care, they engage directly with NDIS participants, support coordinators, and providers to deliver holistic, meaningful outcomes.

This is your opportunity to contribute to a purpose-led organisation making a real difference!

About the Role:

Join a high-performing Engagement Team to support NDIS participants from initial enquiry through to service commencement

Coordinate the onboarding journey with empathy, accuracy, and a strong customer service focus

Manage a high volume of enquiries via phone and email, ensuring timely and clear communication

Work cross-functionally with the Active Care Team to ensure a seamless participant handover

Build and nurture referral relationships with external stakeholders and support coordinators

Support administrative functions across service agreements, account updates, and data management

Contribute to marketing and business development efforts by identifying partnership opportunities

Monitor and maintain systems, data, and documentation using multiple platforms

Champion process improvements that enhance the participant experience and internal workflows

Benefits:

Attractive Remuneration: Earn between $65k - $75k + super based off of experience.

Supportive Work Environment: We foster a supportive and collaborative team culture.

Fulfilling Role: Opportunity to make a tangible impact in the lives of NDIS participants.

Work-life balance: Hybrid

Varied role: Dynamic role combining client service, administration, and relationship-building

An opportunity to shape the role in a growing, purpose-driven organisation!

Requirements:

Experience in customer support (phone/email) in a fast-paced environment

Strong written and verbal communication skills

Ability to manage multiple tasks with competing priorities

Willingness to learn about NDIS processes and disability sector context

Proficiency in Microsoft Office or Google Workspace

Empathetic and client-focused

Detail-oriented and process-driven

Desirable:

Previous experience in NDIS, health, or community services

Familiarity with systems such as Aircall, Freshdesk/Freshsales, Airtable, or DotDigital

Experience coordinating referral networks or marketing initiatives

Team player who thrives in a collaborative environment.

Please apply by submitting your CV and Cover Letter.