About the company:
Work for one of Australia’s leading finance specialist—and a people-first organisation where your growth comes first. Join a team where innovation drives success and your contributions truly matter.

Reporting to the Customer Service Team Leader, this is a great opportunity for you to pave your career by learning a wide range of processes in your role as a Customer Service Representative

This is a hybrid role from Monday to Friday, which will offer great work life balance as you work from home three days per week.

Successful candidates must commit to 4 weeks of training that will be carried out onsite

Role Responsibilities:

• Inbound calls relating to a range of customer enquiries while delivering an exceptional client experience to our customers and the dealer network
• Responding to written correspondence received from clients or our dealer network
• Liaise with internal stakeholders to effectively manage consumer and commercial customers
• Taking ownership of complex matters and participating in change implementation activities
• Contribute to the success of the wider Operations team, by supporting other areas from time to time

The successful candidate will have:

• Excellent and professional verbal and written communication skills, with the ability to clearly explain complex processes to clients and Senior Management
• Previous contact centre experience is preferable but not essential as training will be provided
• Demonstrable knowledge of Financial Services or tertiary qualification in a relevant field (completed or ongoing)
• High level of attention to detail and accuracy
• Demonstrable proficiency across the MS Office suite or Excel is highly regarded

Benefits:

• Genuine career opportunity for motivated and committed people
• 10% Bonus structure
• Working from home 3 days per week
• Supportive, inclusive and diverse team culture
• Career Progression
• Work close to home in Macquarie Park close to public transport

Ready to Drive Your Career Forward? Apply now and be part of a team that’s shaping the future of finance.