About First Gen Healthcare

At First Gen Healthcare, we specialise in supporting participants with complex needs especially those involved in the justice and forensic mental health systems. Our mission is to deliver safe, person-centred care through an interdisciplinary approach that champions cultural competence, therapeutic expertise, and human dignity.

We are a team of forensic disability experts with extensive experience in leadership experience across forensic mental health, justice and disability. Our purpose is to transform lives by empowering participants and helping them reintegrate safely into the community no matter how complex the journey.

We are committed to creating a workplace that reflects the diversity of the people we support. We celebrate compassion, resilience, and teamwork, and provide our staff with the ongoing training and reflective practice support needed to excel in this challenging but rewarding space.

Position Overview

We are seeking experienced and resilient Mental Health Support Workers to join a dedicated 2:1 team in Broadmeadows supporting a participant with complex psychosocial disability, intellectual impairment, and forensic history. The role involves working across morning, afternoon, and active awake night shifts as part of a rotating 24/7 roster.

This participant presents with high-risk behaviours including verbal and physical aggression, property damage, self-harm, and suicidal ideation. Staff must be equipped to manage and respond to these behaviours while fostering a respectful, structured and trauma-informed environment.

Key Responsibilities

Provide active, person-centred support to a participant with dual diagnoses in mental health and disability.

Respond effectively to crisis behaviours such as self-injury, aggression, and suicidal ideation.

Adhere to and implement Behaviour Support Plans and strategies and contribute to ongoing risk assessments.

Complete comprehensive documentation and incident reporting to a high standard and within required timeframes

Maintain clear and timely documentation and incident reporting.

Participate in regular training and development opportunities.

Collaborate with a multidisciplinary team, including behaviour support practitioners, clinical leads, and management.

Promote empowerment, independence, and respectful communication at all times.

Encourage capacity building to enhance clients’ current skills, such as hygiene, safe relationships, domestic duties, using public transport and accessing the community safely.

Adhere to all relevant policies, procedures, and safety guidelines

Foster a psychologically safe and culturally sensitive support environment.

About You

You are calm under pressure, emotionally intelligent, and committed to supporting individuals with complex needs. You have a trauma-informed understanding of behaviour, you are respectful of participant rights, boundaries, and experiences.

Key Attributes:

Active listening and empathy

Clear, compassionate communication

Resilience and self-awareness

Ability to work collaboratively

Physically and emotionally capable of responding to high-risk incidents

Qualifications and Requirements

Certificate III or higher in Disability, Community Services, Mental Health, or related field

Minimum 1–2 years’ experience in high-intensity or complex behaviour support

NDIS Worker Screening Check

Working with Children Check

First Aid and CPR Certificate

Valid Australian Driver's Licence and reliable transport

Australian Working Rights

Willingness to work across mornings, afternoons, and active nights, including weekends and public holidays

What We Offer

Competitive casual hourly rate

Access to ongoing training in de-escalation and reflective practice

Supportive team culture with supervision and 27/4 assistance

Yearly recognition and celebration events

Pathways to permanent employment and leadership roles

How to Apply :

If this opportunity aligns with your passion and experience, we encourage you to apply now.
Please submit your application, including a resume and cover letter.

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

If you require further information, please contact First Gen Human Resources - [email protected]

At First Gen, we are committed to building a workforce that reflects the rich diversity of the communities we serve. We value and embrace diversity in all its forms including race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture, and belief.

We believe that inclusion and equity are essential to a thriving workplace culture and are dedicated to fostering an environment where all individuals feel respected, valued, and supported.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, people with disability, and those of diverse gender identities and sexual orientations.