Job Title: Outbound Retention Specialist
Location: Inner City Melbourne – Hybrid (1 Day in Office)
Employment Type: Part-Time (20–30 hours per week)
Industry: Wellness & Health - Large National Brand
Start Date: Immediate Start Available

Be the Voice of Wellness – Join a Health-Focused Brand Making a Difference

Are you a confident communicator with a passion for health and wellness? We’re looking for a motivated Outbound Retention Specialist to join this national brand. This is a part-time hybrid role, offering flexibility with only one mandatory office day per week in a convenient inner-city location.

About the Role:

Make outbound calls to warm leads and existing clients in the wellness space

Retaining customers

Promote our health-focused services

Engage with customers in a genuine, caring, and solution-focused way

Maintain accurate customer records and follow-up notes in our CRM system

Help drive a positive customer experience while supporting sales goals

What We’re Looking For:

Excellent phone manner with the ability to build rapport quickly

A passion for health and wellness

Previous experience as a Personal Trainer or in a gym is an advantage but not essential

A friendly, empathetic, and professional approach to customer conversations

Previous call centre, customer service, or sales experience preferred

Interest in health, wellness, and making a positive impact

Self-starter comfortable working both independently and as part of a remote team

What We Offer:

Flexible part-time hours (20–30 hours/week) to suit your lifestyle

Hybrid work arrangement with only 1 day in-office required per week

Collaborative and supportive team culture

Ongoing training and wellness-focused staff initiatives

Convenient inner-city office location close to public transport

Ready to Join a Purpose-Driven Team?
Apply today with your resume and a short cover letter telling us why you're passionate about wellness and customer care. Let’s help others feel their best—together.