At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About Darebin City Council
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role
The Team Leader oversees the Service Response team receiving day-to-day enquiries and referrals relating to Council home support services delivered under the Commonwealth Home Support Program and Home and Community Care Program for Younger People. The Team Leader will be required to:

• Lead, support and develop the team to build a positive, high-performance culture that delivers optimal client outcomes, excellent customer service and responds flexibly to the changing nature of aged and disability service delivery.
• Lead the team to ensure a consistent, efficient and quality approach to intake, care planning, client monitoring and reviews
• Lead Team to achieve KPI’s and compile and analyse data for outcome measurement and reporting
• Provide support, guidance, coaching and professional development through regular supervision and performance reviews
• Maintain sound knowledge of the needs of clients and implications for the provision of services and supports to diverse communities

Skills & Experience
• Tertiary qualification in human services (or related discipline)
• Experience in leading a team to deliver community-based services to clients
• Excellent communication, interpersonal and problem-solving skills
• Experience with client intake, assessment or care planning
• Demonstrated knowledge of change management principles and use of these to lead through periods of change.
• Knowledge of relevant legislative requirements pertaining to Aged Care and the Aged Care Act
• Proof of Covid vaccinations

Culture
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

How to Apply
If this sounds like the right opportunity for you, please submit your application including a resume, and those who wish to address the Key Selection Criteria in the Position Description may do so in their cover letter.

We are also happy to adjust our recruitment process to support your accessibility needs.

Enquiries, please contact Jeanne Poustie, Manager Supported and Connected Living on 0497 308 986

Applications close Friday 18th August at 11.30pm.

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.