About the role

­Are you passionate about delivering outstanding customer service? Do you thrive in small team environments and have the leadership skills to guide a small team to success? We're looking for a Service Delivery Manager to join our growing telecommunications business.

Key Responsibilities:

Manage and support all customer care responsibilities / activities

Handle customer enquiries, faults and complaints

Ensure consistent delivery of excellent customer service

Monitor and report on key performance indicators (KPIs)

Train and coach staff to uphold best practices and company standards

Review and continuously improve internal processes to enhance service quality and efficiency

Additionally, as a small business we operate an environment where everyone does everything, so in addition you will:

Contribute to consumer and small business sales

Setup and onboard small business IP Phone system solutions

Provide backup for billing and provisioning tasks

What We’re Looking For:

Proven experience in a call centre or customer service environment either with team leader or management experience OR you are ready to take that next step

Excellent computer skills — especially intermediate to advanced Excel, and a high level of proficiency in Microsoft Office (Outlook, Word, Teams)

Exceptional attention to detail and problem-solving skills

Strong communication and interpersonal abilities

Experience handling difficult customer interactions with professionalism and empathy

Telecommunications industry experience is preferred, but not essential for the right candidate

A can do and coachable attitude with a focus all about achieving the best outcome for the customer

What we offer

At Mint Telecom, we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits of joining our team include:

- Competitive salary and generous profit share bonus scheme
- Salamanca waterfront-based office close to Hobart's CBD and public transport

- National role based out of Hobart in a small team environment
- Discounted telecommunications services

About us

Mint Telecom is an award-winning provider of telecommunications services across Australia, with a strong focus on delivering exceptional customer experiences. We service homes and small businesses with NBN and IP Voice services and are looking for someone ready to take the next step in their career development with Mint.

We don't often have an opportunity to join us at a senior level where you are able to contribute to the strategy and direction of the business, working closely with the Founder and Managing Director. So if this sounds like you, please apply now to become our next Customer Care Manager ensuring you attach a cover letter outlining why we should chat and how you would contribute to the next stage of growth for Mint.