Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry and Normanton.

Benefits you will enjoy

• SCHADS L3 Salary of
• Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging
• 5 Weeks Annual Leave + 17.5% leave loading
• Birthday Leave + Other Above Award Benefits
• On site Cafe
• $50 sign on payment
• Extensive support and investment in your Professional Development

The Family Intervention Support Worker (FISW), under the guidance and direction of the Family Intervention Worker (FIW), and Senior Practitioner FIS, provides practical family support to families involved in the child protection system and to assist them to appropriately care for and protect their children. This newly created position is an additional service providing intensive support and supervision in the home for families working towards reunification.

Key Responsibilities in collaboration with the Family Intervention Worker and Senior Practitioner FIS Include:

• Build rapport with families while maintaining professional boundaries.
• Support the FIW/Senior Practitioner to assess family needs through engagement and consultation with the family and information obtained through outcome star, observations, family history, and child safety case plan.
• Provide practical family support strategies and appropriate modelling of parenting and household skills to families to strengthen parenting capacity and to provide a positive family environment.
• Maintain regular contact with client in line with FIW and Senior Practitioner direction
• Facilitate supervised contact between parents and their children as per intervention plan and provide support to complete relevant reports
• Participate in regular reviews of intervention plan goals in conjunction with FIW and Senior Practitioner
• Maintain clients’ files in accordance with program and agency procedures, including upholding all case noting & documentation responsibilities in line with CNQ policy and procedure.
• Ensure working from a trauma informed and child development practice framework and utilizing evidenced based interventions.
• Discuss any safety concerns with line manager immediately as per policy.
• Participate and contribute to line management meetings, supervision, team meetings and staff days as required.

Download the Position Description below for more important details about the position.

The position requires:

• Certificate IV or higher in Community Services (or similar).
• Demonstrated ability to apply feedback in creative and flexible ways to support household and child management in a non-judgmental manner.
• Highly developed communication skills both written and verbal for working with a broad-based network of service providers and culturally diverse clientele.
• Knowledge of and understanding of the issues that impact on Aboriginal and Torres Strait Islander people in contemporary society. Demonstrated ability to communicate effectively and sensitively with Indigenous people.
• An ability to understand and describe family functioning in a broad range of cultural and social contexts and knowledge of the impact of abuse and dysfunction with families.
• Demonstrated organizational, time management and administration skills.
• Current open drivers’ licence.
• Current, and ability to retain, both a Working with Children Blue Card check and Disability services Yellow Card.

Desirable

• Experience or ability to acquire skills in community education or group work.
• Relevant experience in Community Services and or within a Not-For-Profit or Faith Based sectors.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.