Full-time Audiology Reception and Client Support Role – Brighton.

An immediate position is available to join our friendly, dedicated, client-focused, hands-on admin team who deliver excellence in reception, client care and administrative functions in a fast paced, independent audiology and hearing aid clinic.

A minimum of 12 months industry experience is preferred. Knowledge of the Hearing Services Program claiming system would be highly regarded.

Hours: 8:30am – 5pm, 5 days /week ( with an ADO / month)

Reports to: Practice Manager

General Responsibilities include :

*Manage switchboard with multiple incoming lines whilst dealing with hearing impaired clients.

*Manage client relationships in waiting room area and promote the business.

*Appointment management including invoicing/taking payments and claiming from Medicare via use of bespoke CounselEar CRM system (software training provided) and C3X phone system

*Data entry to ensure maintenance, management and 100% accuracy of client database.

*Proactive calling of database for annual review appointments to ensure full caseload for clinical staff.

*Preparation of files and daily requirements of audiologists and visiting sites

*Receipting and dispatch of high value items

*Minor repairs to hearing aids eg: wax removal/ battery changes (training provided)

*Preparation of client information packs and other marketing fulfillment as required.
*Daily confirmations of client appointments

Knowledge and Skills required:

Extensive administrative and customer service experience in a high volume medical environment

Excellent written and verbal communication skills.

Excellent organizational and time management skills.

Attention to detail.

Ability to build and maintain strong working relationships with colleagues, clinical staff, clients and their families

Motivated with a positive attitude and strong work ethic

Well developed interpersonal skills, both face to face and on the phone, particularly with respect to hearing impaired people.

Keen desire to help people, and think outside the box to find solutions.

Ability to work independently and as part of a dynamic high performing team.

Ability to multi task and prioritise

Comprehensive computer skills and working knowledge of Office suite of products including Outlook, Excel, and Word.

All required vaccinations for allied health providers.

Knowledge and Skills desired:

Experience in the Audiology /Allied health profession

Previous billing experience and knowledge of Medicare claiming processes through the Hearing Services Program.

Working knowledge of CounselEar CRM system.

Understanding of Audiological terminology.

Experience with hearing aids.

Please email Principal Audiologist and Manager, Nicole Bowden for a full PD or with any questions to [email protected].

Applications to be emailed as above, and close on 26th August, 2025.