At Ecoblue, we take pride in our commitment to customers through our No Run-Out policy. As a key member of our customer service team, you'll be the first point of contact and play a crucial role in maintaining our exceptional reputation. This is a newly created position for a passionate CSR who is focused on delivering outstanding service and thrives in a fast-paced environment.

What We Offer:

• A supportive and dynamic team environment
• Ongoing training and opportunities for personal and professional growth
• The chance to be part of a business that is committed to its customer-first guarantee
• Stable and long term full time employment

The Role:

Reporting to the National Production & Quality Assurance Manager, the Customer Service Representative will:

• Covering the 10am to 6pm shift Monday to Friday
• Being the first point of contact for Ecoblue customers via phone, email, and in-person.
• Ensure a great customer experience through prompt, professional, and solutions-focused service.
• Support and interface daily with the Sales Team, helping triage and manage customer enquiries, quotations, orders, and any issues.
• Process customer orders and dispatches, manage communication on order status and ETAs, and handle returns and exchanges.
• Generate reports and maintain accurate data in systems such as ECOTrack, Exo, and MYOB.
• Proactively suggest improvements to processes and services.

The RequirementsSkills & Experience:

• 2+ years in a Customer Sales, Sales Support, Customer Support, or Call Centre role.
• Strong verbal and written communication skills.
• Experience with CRM systems, MYOB, and Microsoft Office (particularly Excel).
• Ability to multitask, prioritise, and manage time effectively.
• Patience, empathy, resilience, and excellent conflict resolution abilities.
• Professional presentation and excellent work etiquette.
• Adaptable and flexible with a can-do, hands-on approach.
• Strong relationship-building and customer engagement skills.

Working Conditions:

• Shift hours: 10am – 6pm (Monday to Friday)
• Willingness to work ad hoc hours or weekends if required (on-call potential)
• Customer-centric and committed to upholding the Ecoblue culture of teamwork and excellence

If you are driven by customer satisfaction, enjoy working in a collaborative team, and are keen to contribute to Ecoblue's promise of 'No stock-out, No run-out', click Apply Now to join our team!

PLEASE NOTE; Shortlisted candidates will be invited to complete an Automated Video Pre Screening.