Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The National Disability and Insurance Agency (NDIA) is seeking candidates to fill the APS6 NCC Insights and Reporting vacancy. This is a key role in supporting the growth of the NCC branch by delivering data-driven insights, developing reports using various tools and code, and collaborating with stakeholders to improve service delivery and participant outcomes.

Where you can add value

This role sits in the NCC Strategy and Analytics team of the National Contact Centre Branch, part of the NDIA Service Delivery group.

To be successful in this role we are looking for Candidates that can demonstrate experience in the following:

• Developing and delivering clear, targeted reports and dashboards using various reporting tools and coding languages to support data-informed decision making.
• Designing and building data visualisations that communicate actionable insights to stakeholders across operational and strategic levels.
• Transforming and modelling structured and unstructured data to support advanced analytics and reporting needs.
• Conducting statistical analysis to identify patterns in NDIS participant interactions and contact centre performance.
• Preparing and presenting impactful reports to executive audiences, ensuring clarity, relevance, and strategic value.
• Upholding data governance standards by maintaining data integrity, security, and best practices.

Enough about us, let’s talk about you

Our ideal candidate will have the proven ability to deliver clear, targeted, and impactful data visualisations, insights, and reports to support data-enabled decision making. This includes designing and building reports and dashboards using tools such as Power BI, SAS, SQL, and advanced Microsoft Excel, including Power Query and DAX.

To join our Team, you will have the following desirable skills and experience:

• Ability to merge and model multiple datasets from various sources to support complex analysis and reporting.
• Demonstrate strong productivity, organisation, adaptability, and communication skills, with the ability to influence and collaborate effectively across teams.
• Experience in Contact Centre environments and familiarity with platforms such as Amazon Connect will be highly regarded.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from ACT-Deakin, QLD-Robina, VIC-Geelong, WA-Midland, VIC-Dandenong, VIC-Richmond, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Sunday 10 August 2025 at 11.30pm AEST

If you have any questions, please contact Nicole Moore on 07 5501 6932 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.