Internal Claims Officer – Brisbane Queensland

Are you an organised, motivated professional with experience in insurance claims? Do you thrive in a fast-paced environment where clear communication and attention to detail are key? We’re looking for a confident Internal Claims Officer to join our vibrant Brisbane team. If you’re ready to be part of a supportive, high-performing team, this could be the perfect opportunity.

What’s on offer?

Salary Package: $60,000 base + commissions (OTE 60-75k)

Positive Culture: A fun, high-energy office that values teamwork, accountability, and personal growth

Modern Tools: Streamlined systems provided for easy workflow

About the Company:
Storm Support Services is an award-winning, independent claims management firm specialising in hail damage claims. We are expert property assessors committed to helping property owners recover after severe hail events. Our team provides no-cost, no-obligation assessments to identify potential damage. With a focus on expertise, and integrity, we deliver peace of mind for our clients, while fostering a high-performance, growth-driven team culture, dedicated to achieving win-win outcomes.

About the Role:
As an Internal Claims Officer, you will be responsible for managing insurance claims through every step of the process. This includes but isn't limited to cold calling prospective clients to book assessments, coordinating with new and active clients, insurers, and trades, while ensuring all documentation and communication is handled efficiently and professionally.

Key Responsibilities:

Manage a portfolio of active insurance claims from start to finish

Liaise with insurers, clients, and internal teams to maintain claim momentum

Coordinate trades for inspections, quotes, and repairs

Ensure accurate, timely documentation in the CRM system

Provide regular claim updates and maintain a high level of customer service

What We’re Looking For:

Experience: 1–2+ years in insurance claims, claims management, or a similar admin/customer service role

Communication: Clear, professional communication skills—both verbal and written

Organisation: Strong time management and the ability to multitask effectively

Team Player: Works well in a collaborative environment while also being self-driven

Tech Confidence: Comfortable using CRM systems and standard admin software

Attitude: Ambitious, proactive, and coachable, with a growth mindset.