Clerk Grade: 5/6

Salary : $99,938 - $110,271

Employment Type: Temporary 2 years, Part-time

Working from home & In-office requirements

This role sits within the Operations Division in the Prosecution & Investigations team

About the team
This team conducts compliance checks for the 4 Compliance Specialist Teams - including On queue and Off queue work, to improve consistency, accuracy and quality. They are responsible for maintaining a centralised location of training material or knowledge articles, and updates to current content, creating new work instructions for knowledge gaps. Supervise and support a team and/or coach others to complete related tasks to service standards and achieve optimal service delivery

Your day-to-day

• Co-ordinating training Delivery/Facilitation with before and after training support and quality assurance
• Co-ordination of mentoring and training requirements (organise training and support for upskilling or performance management)
• IMPS Script suggestions and updates (review & update to current and future approved wordings)
• Collaboration across Operations to increase awareness of business process (closely working with other teams to improve processes)
• Upskilling Staff and Refresher Training

To be successful in this role you will demonstrate:

• Experience in quality assurance and knowledge of false nominations is desirable
• Ability to understand and interpret the Legislation under which we work
• Critical thinking skills to work through challenging situations and seek alternatives to resolve complex issues
• Ability to collaborate effectively, to set clear performance standards and meet deadlines in line with frameworks

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 30th July 2025, Wednesday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process