About Us:

As a multi award winning family-owned business, we’re widely regarded as an Employer of Choice within the rapidly growing Pool & Spa industry. Our team consists of Professional Retail Assistants and Casual Retail Assistants and a General Manager.

We offer a flexible and supportive working environment with plenty of job variety, opportunity for professional growth, and exciting promotional opportunities.

Here at Swimart Jindalee we exist to provide safe, meaningful, and rewarding work for our team, that supports and develops our collective potential. As a result, our people are at the heart of everything we do. As a team, our actions are guided by three core values - Trust, Professionalism and Passion, and these values are evident in our relationships, our decisions and our attitudes at work.

About the Role

Our Retail Store is one of the largest in Australia and provides trusted advice on all pool related queries and stocks a large range of robotic cleaners, pumps, chlorinators and other pool equipment and all pool related consumables and supplies.

We are searching for an Experienced Retail Manager who is keen to lead our Retail Team and drive Operational Excellence in our Retail Store.

Reporting to the General Manager, you will be supported by a close-knit leadership and operations team, your responsibilities will include:

Coach and lead the Retail Team in providing high levels of customer service and advice on all pool related queries

Performing water testing and providing advice on chemicals to correct water balance

Managing and coordinating inventory management and special orders

Liaise with Service team to book in customer site visits to troubleshoot pool issues

Sales of new equipment, robotic pool cleaners and other equipment as required

Day to day team management including team training, rosters, leave management and

Success in this role will be based highly on your ability to build and maintain strong relationships with customers, colleagues and provide trusted advice and solutions.

Why Work with Us?

1 - Passionate People :

Passionate Profressionals: We have a industry leading mix of experienced professionals that are passionate about pools and a high standard of results

Supportive Team Environment: Collaborate with a highly skilled and experienced team that can boost your personal skills and development

Industry Leaders: Experience our superior business structure and why industry leading pool professionals choose to join our team

2 - Trust and Personal Growth:

Trust and Reliability: Within both individual and team environments we have a highly collaborative team, who contribute to our industry leading results

Operations + Leadership team Support: Benefit from guidance and support from experienced professionals.

3 - Professional Standards:

Commitment to Excellence: Adhere to professional presentation and our high service standards, to focus on delivering superior service to customers.

Customer Focused Approach: Build strong relationships with clients by providing exceptional, personalised service

Skills & Experience

At Swimart, we genuinely value diversity and are proud of our inclusive culture. We encourage candidates from all backgrounds to apply who have:

Previous experience within the pool & spa industry

A current Australian driver’s licence

High level attention to detail and a strong work ethic

Strong customer service and communication skills

Technical aptitude and the ability to work unsupervised throughout all seasons

Physical fitness, as regular heavy lifting (up to 20kg) is involved

Perks of the Job:

Competitive Industry salary

Full Summer and Winter uniforms provided

A positive and inclusive company culture that fosters teamwork and personal growth.

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have in the Swimming Pool Industry?

Do you have a current Australian driver's licence?

This role is an exciting opportunity to be part of a thriving business that has a genuine heart for people. If you’re seeking a rewarding career in the pool and spa industry, we want to hear from you, so apply today!