At the Canberra Rex Hotel our guests are extremely important to us, and we pride ourselves on providing quality personalised service that creates a lasting impression.

We are seeking a like-minded individual to join our team in a casual capacity with an immediate start in the role of Night Auditor.

In this role you will be responsible for the overnight operations of the Hotel, helping ensure that all our guests arrive, stay, and leave feeling welcomed, valued, and delighted with our service.

Your main duties and responsibilities include (but are not limited to) the following:

You will be responsible for accurately auditing and balancing our Hotel's accounts at night

You'll also prepare daily revenue reports for our Hotel management team

Night management of hotel operations in the absence of department HODs

Ensuring guest feedback is recorded accurately per operational standards and any matters requiring action are resolved in a prompt and efficient manner

Ensuring guest security and privacy are maintained at all times

Being part of and taking the lead when required in Hotel emergency procedures

Furthermore, you will be responsible for all aspects of reception including check-in/out, customer relations and taking reservations plus assisting with supporting the Hotel operations wholistically

The successful candidates must possess:

Excellent customer service and communication skills

The ability to work professionally under pressure and multi-task

The passion for providing every guest with a positive experience

Pride in personal appearance and presentation

You must be able to work a flexible 7-day roster. This role is an overnight role, including weekends.

Experience in a hotel environment working in Front Office services is desirable

Knowledge of Hotel PMS system

The Canberra Rex Hotel is in Braddon, and is home to boutique accommodation, event spaces and multiple food and beverage outlets, including The Howling Moon rooftop bar as well as a great team!

We offer our team training, development opportunities, benefits and a fun, friendly and supportive working environment.

We understand the importance of diversity and inclusion and believe that everyone’s unique experiences enable us to deliver exceptional service for our guests and creates a great place to work. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

Please only apply if you have current rights to work in Australia.

Please note, while we value every application, unfortunately, we cannot respond to each candidate individually. We will only contact shortlisted candidates.