At AC by Marriott Hotel Southbank Melbourne, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global family and work with like-minded people. To those cultural innovators, join us as a Full Time Duty Manager today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

Position Summary:

Manage day-to-day operations and ensure the quality and standards of the hotel are met

Assist guests arriving and departing the hotel through the check in and departure process

Handle general enquiries whilst engaging and inspiring guests with each guest experience

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations - showcasing your inner creativity

Build and strengthen relationships with existing and new customers to enable future bookings

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You:

Solid experience in a hotel front office role

Experience with OPERA property management system or similar

Prior experience in a supervisor or managerial role

Full unrestricted working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!