Housekeeping Supervisor | Full Time | Rockhampton City

Mercure Rockhampton is seeking a motivated, experienced, and kindhearted Housekeeping Supervisor to join our fantastic team on a full-time basis.

Mercure Rockhampton is located at the heart of the city, just a short drive from the Rockhampton Airport. The perfect location for accessing the famous Great Keppel Island and other spectacular locations along the Capricorn Coast. The hotel overlooks the picturesque Fitzroy River and offers an outdoor pool, fitness centre as well as 24hour reception. Each room features a private balcony and modern amenities.

About the Role

As Housekeeping Supervisor at Mercure Rockhampton, you’ll take on a key leadership role to ensure guest rooms and public areas consistently exceed Accor’s high standards. With a focus on operational excellence, team support, and continuous improvement, you’ll help deliver an exceptional guest experience while fostering a motivated, high-performing team.

Your attention to detail, strong organisational skills, and ability to lead by example will be essential to maintaining quality and efficiency across all housekeeping operations.

In this exciting leadership role, you will:

Assist with daily room and public area inspections to ensure standards are met and rooms are released on time

Lead and support team members during shifts, providing clear direction and hands-on guidance

Oversee onboarding and training of new staff to maintain consistency and service quality

Manage cleaning materials and equipment to ensure efficient, effective use

Assist in preparing staff rosters to maintain cost-effective coverage

Support recruitment efforts and actively coach and develop team members

Identify opportunities to improve productivity and streamline operations

Respond to guest feedback and help drive ongoing improvements in cleanliness and comfort

Ensure compliance with WHS and safety procedures

Identify and report maintenance issues for timely resolution

About You

We’re looking for a reliable, proactive leader who brings:

Proven experience in hotel or commercial housekeeping (supervisory experience highly regarded)

Effective communicator with the ability to support, guide, and motivate team members

Excellent attention to detail and time management abilities

A flexible, hands-on attitude

Full availability across weekdays, weekends, and public holidays

Strong focus on detail, quality, and guest satisfaction

What We Offer

Competitive pay and supportive working environment

Corporate uniform provided

Generous staff, family & friends' accommodation discounts across Accor Hotels

Career development opportunities with a growing brand

If you’re passionate about high standards, team development, and long-term career growth, this role offers the perfect platform – backed by Accor’s industry-leading training, tools, and global opportunities.

Applicants must have the right to work in Australia. We look forward to receiving your application!