Job description

The Alzburg Resort is a 4-star resort located in the heart of Mansfield, with access to the Northeast High Country. It is only a short drive to Mt Buller and a 2.5-hour drive from Melbourne CBD. The resort has 44 rooms comprising studios, hotel spa rooms, and apartments. The resort also has an onsite tour company and ski hire outlet which operates throughout the winter season.

Note: This is not seasonal work, and please note: Accommodation is not provided. House letting in the town is widely available.

What You’ll Do:

You will provide an exceptional experience to our guests by working in your skilled area or across multiple areas of the business, including reservations, housekeeping, and when needed in food & beverage. You may be rostered to perform hands-on duties in all aspects of day-to-day operations, such as:

Housekeeping: Your daily tasks will focus more on cleaning and servicing guest rooms and public areas, maintaining clean and organized storerooms, managing cleaning equipment and supplies efficiently, and organizing housekeeping staff to ensure smooth daily operations

Front Office: Welcoming guests, handling reservations and bookings, and communicating guest needs to other departments.

Key Responsibilities:

Supervise and support the housekeeping team

Perform hands-on housekeeping and laundry duties

Assist with daily operations and ensure cleanliness standards are met

Provide leadership and guidance to new staff

Support other departments such as Front Office or Food & Beverage when required

Control and monitor the wages budget for the housekeeping department

Work collaboratively with other team members

Requirements:

Previous experience in housekeeping or hospitality is essential

Strong communication and leadership skills

Ability to work independently and as part of a team

Reliable, motivated, and detail-oriented

Must be available to work weekends and during peak periods

Job Benefits and Perks

Exciting opportunity to be part of the Alzburg Snow Sports Centre & Ski Hire during the winter season

Staff discounts on ski hire, transport, and resort services

Training provided on our online operating systems

Opportunities for career progression within the resort

Supportive and friendly team environment

How to Apply:
Please submit your application along with a cover letter explaining why you are a strong candidate for this role.

Please Note: Only shortlisted applicants will be contacted for an interview. If you have specific questions about the role, feel free to contact the General Manager at (03) 5775 7400.