Job Reference: 997392

Digital & Technology Solutions (DTS)

At Curtin University, our Digital & Technology Solutions (DTS) team is at the heart of a bold and successful digital transformation journey. With a strong foundation built on platforms such as Amazon Web Services (AWS), Microsoft, and ServiceNow, we are committed to maturing and expanding these technologies to deliver world-class digital experiences.

We thrive on technology, transformation, and innovation, constantly evolving to meet the needs of a dynamic university community. If you’re passionate about digital change and eager to work on cutting-edge projects in a collaborative, high-performing team, DTS at Curtin is the place to be.

Your new role

We are seeking a skilled and proactive ServiceNow Platform Administrator/Developer to support, maintain, and enhance our enterprise ServiceNow environment. This role combines strong platform administration responsibilities with hands-on development and customization across ITSM, CSM, ITOM, SPM, and other ServiceNow modules. You will play a key role in ensuring platform stability, continuous improvement, and alignment with business needs.

Your responsibilities will include:

• Administer and maintain the ServiceNow platform, ensuring performance, security, and user access management
• Design, develop, and configure solutions, including workflows, forms, integrations, and dashboards
• Lead platform upgrades, patches, and enhancements in collaboration with stakeholders
• Ensure compliance with ServiceNow and ITIL best practices, maintaining thorough documentation
• Support users, provide training, and work closely with cross-functional teams to evaluate and adopt new features

Who we are looking for - Selection Criteria:

• Proven experience as a ServiceNow Administrator and/or Developer with a solid grasp of platform architecture and data models
• Proficient in scripting (JavaScript, Glide API) and Flow Designer, with experience in modules such as ITSM, SPM, CSM, and ITOM
• Skilled in integrating ServiceNow with external systems using REST/SOAP APIs
• Familiarity with ITIL or ITSM process improvement as well as Agile and DevOps methodologies in a ServiceNow environment
• Strong analytical, problem-solving, and communication skills

Desirable Criteria:

• Certified System Administrator or Application Developer
• CIS - ITSM
• Experience with MID Server, Discovery, CMDB/CSDM

Role Requirements:

1. As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered
2. Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin’s satisfaction

About Curtin University

We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You:

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page!

For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/

Join Us!

If this sounds like your next role, please click APPLY NOW ensuring to attach the following documents:

• Up to date resume
• Cover Letter outlining your interest, experience and addressing the criteria for the role listed above (no more than two pages)

If you have any queries in relation to this opportunity or the application process, please contact our careers team on [email protected] or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.

Applications close: Monday 21 July 2025

Disclaimer: Please note that there is no standardised time for the closing of adverts on the specified date. Therefore, we recommend submitting your application ahead of this deadline. Late applications will not be considered, and only successful candidates will be contacted.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.