We’re rethinking homes for how people really live, and we’re looking for a Retail Associate (Sales Specialist) to join our Sydney Showroom team to help shape the future of living—one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.

What you'll be doing:

Greet and engage customers in a friendly and approachable manner, creating a positive first impression of our brand.

Listen actively to customers' preferences and requirements, providing recommendations and solutions.

Responsible for the conversion of sales from walk-in customers, emails, chats, and other sales channels.

Recommend design-focused solutions tailored to customers’ requirements (style of home décor desired, floor plan, etc.).

Build and nurture customer relationships to encourage repeat business and referrals.

Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.

Work closely with cross departments to ensure customer satisfaction are met.

Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.

Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.

What you need to succeed:

Prior experience in retail sales, preferably in furniture, home décor, or related industries.

High energy in delivering the best customer experience.

Excellent communication and interpersonal skills, with an ability to connect with customers.

Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).

Strong knowledge of MS Office (Word, Excel, and Outlook).

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.