Life at Vinnies

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

What we can offer you

• Work with a purpose – not your average organisation and not your average role!
• Competitive hourly rate and excellent employment benefits under our Employee Agreement
• Salary packaging arrangements – helping you save on tax
• Access to our Employee Assistance Program – our employees are our most valuable asset
• A welcoming and inclusive environment where you’ll always feel part of a team

The Role

We are looking for a Retail Manager to manage our much-loved shop in Gympie!

This is a dynamic, hands-on role where no two days are the same. As a Retail Manager, you'll be part of a passionate team that values sustainable fashion, community connection, and creating a unique shopping experience. You’ll bring strong leadership, operational know-how, and creative thinking to manage the day-to-day running of the store.

Volunteers are at the heart of what we do — and you'll play a key role in supporting, guiding, and working alongside them. With a focus on outstanding customer service, volunteer engagement, and continuous improvement, you’ll ensure your store reflects our values and delivers strong commercial and community outcomes.

Key Responsibilities

• Responsible for time management and requiring minimal supervision with the capacity to follow complex instructions and procedures
• Open and close the shop, manage banking tasks, and oversee retail facility operations
• Proactively merchandise the retail centre, restocking to increase sales and meet set objectives
• Provide a professional and values-based customer service and be an active team member leading continuous improvement initiatives
• Develop and maintain strong working relationships with both internal and external stakeholders
• Supervise and provide support to volunteers and staff, including induction, training, and ongoing development.
• Achieve retail centre targets, including customer satisfaction, sales, expense control, and other KPIs
• Review retail reports and implement strategies to improve store achievements and financial performance
• Perform other duties as required by your manager to support the broader retail function

If you are an experienced Retail Manager looking for your next opportunity and have a passion for sustainable shopping and the thrill of the find, we’d love to hear from you.

Standard working hours are Monday to Friday 8:30am to 4:30pm. However, flexibility to work weekends may be required depending on operational needs.

This is a Permanent, Full-time Position (38 hours per week) role based in Gympie.

What you’ll bring:

• Your experience – previous experience in retail including merchandising, cash handling, workplace health and safety and effective communication skills
• Relevant Tertiary or TAFE Qualification in Retail Operations or Business Management or equivalent industry experience
• Create business strategies to attract new customers, expand store traffic, and enhance profitability.
• An eye for sustainable fashion and repurposing with purpose – ensuring our customers find their next hidden treasure
• A passion for making a difference and supporting our companions to shop in a welcoming environment
• An appreciation for our volunteers and the role they play in supporting our retail operations
• A collaborative leadership style and an understanding that our people are our greatest asset
• A promise to live by our values and lead with our mission at heart

Ready to apply? We can’t wait to hear from you.

You can submit your application via SEEK or directly on our careers page!

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check and proof of qualifications/licences.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples is strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.