About South West Aviation Services (SWAS)

SWAS provides a full range of ground handling services for airlines at the Busselton Margaret River Airport. SWAS is one of the business operations of the Margaret River Tourism Association (MRBTA) and has provided ground handling for more than 14 years.

As well as SWAS ground handling, MRBTA also operates caves, lighthouses, a high ropes adventure course, a bird of prey sanctuary, multi-site retail outlets, and visitor centres with a total workforce of over 100 staff.

About the Role

We are looking to add to our highly skilled customer service team by creating a new role of Airport Movement Coordinator (AMCO) with a focus on our fly in fly out operations with Virgin Australia. The successful candidate will receive the training required to gain a full understanding of customer service operations, including check-in, baggage processing, boarding and Pax marshalling, in order to fulfil the coordination role of AMCO.

In the role of AMCO, you will be responsible for:

supervising a small team of SWAS staff to ensure the on-time and safe turnaround of flights

providing the main point of contact between SWAS ground handling team and flight crews, both on the ground and in the air

the efficient use of a variety of different software programs, including Sabre and Amadeus, to complete the check-in and weight balance & ramp clearance aspects of the turnaround process.

liaising directly with the airline's operations and load control teams to ensure the clear & accurate communication of relevant information

working with other key SWAS team members to manage resources & communications in the event of delays and cancellations to ensure the effective & smooth continuation of operations on behalf of the airline and passengers.

A typical fortnight roster might be:

Week 1

Mon - RDO

Tue - 04:45 - 13:30

Wed - 04:45 - 15:00

Thu - 04:45 - 13:30

Fri - RDO

Sat - RDO

Sun - RDO

Week 2

Mon - RDO

Tue - 15:45 - 20:30

Wed - 11:00 - 21:00

Thu - 17:00 - 21:00

Fri - RDO

Sat - RDO

Sun - RDO

Upon completion of training and sign off as Airport Movement Coordinator (AMCO) with Virgin Australia, the successful applicant would have the opportunity to undertake training for other airlines with a subsequent increase in rostered hours and the inclusion of weekend shifts.

This position also comes with some staff travel benefits with Virgin Australia.

Duties will include (but are not limited to):

Inspect and verify passenger documentation and identification

Check passengers in and issue boarding passes

Process the boarding of passengers, finalise passenger paperwork, and deliver paperwork to cabin crew and confirm final passenger count prior to doors close

Communicate by radio with flight and cabin crew as required and under conditions of an AROC (Aeronautical Radio Operators Certificate)

Whilst previous experience in ground handling / aviation industry is an advantage, it is not essential, as on-the-job training is provided. The successful applicant should:

Be able to follow procedures precisely and consistently

Demonstrate excellent organisational skills

Understand that safety and security are of the highest priority

Be calm and confident whilst working in high pressure situations

Have the ability to work autonomously and meet strict time constraints

Possess good communication skills, both verbally and written

Display good computer literacy skills

Present professionally with a positive approach and attitude

Demonstrate an ability to contribute positively to a strong, open, and supportive team ethos

Be available to work any shifts as rostered according to flight schedules, which might fall on any day of the week

Display a level of fitness necessary to lift 32kg unassisted

Undertake a full pre-employment medical and be willing to be screened for drug and alcohol use as required

Be willing to undertake Federal Police clearance checks

Display commitment to representing the values of the Margaret River Busselton Tourism Association and its customer airlines.

How to Apply

Please apply online via Seek with a CV and a cover letter that sets out how your skills and experience would enable you to fulfil the requirements of this role as set out in the duties and skills above. Applications should be received by 5pm Friday 18th of July 2025.