Mental Health Clinical Support Coordinator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full Time and Part-Time, Permanent Position's available
• Classification: Registered Nurse Level 2 with salary range of Level 2: $96,705 - $101,566 per annum pro rata + Superannuation; or Health Professional Level 2 with a salary range of: $91,706 - $102,613per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Generous above-award pay and entitlements (see details below)
• Location: Brisbane North, QLD

About your new role

The Mental Health Clinical Support Coordinator will have a background in Social Work, Occupational Therapy, Nursing or Psychology. As a Mental Health Clinician, you will be part of a multidisciplinary team delivering high-quality mental health intake, assessment, triage, and referral services for individuals in the community who experience mental health issues and are seeking support. A priority of the role is to connect people seamlessly to the most appropriate local service to meet their identified needs, consistent with the 'stepped care' approach.

You will work as part of a collaborative team approach, supported by regular opportunities to reflect upon their practice and access comprehensive training and supervision.

About the Program

Medicare Mental Health, phone service is funded byBrisbane North Primary Health Network (BNPHN). Medicare Mental Health is an accessible and welcoming central intake and assessment service that will connect people to the most appropriate services that meet their identified needs. This may include a referral to a Medicare Mental Health Centre, other available local PHN-commissioned services, jurisdictional services, online or private services.

This is a phone-based service, taking direct incoming referral calls through an established 1800 mental health intake number. Utilising the Initial Assessment and Referral Decision Support Tool (IAR-DST) to support a nationally consistent evidence-informed initial assessment and referral process, the team is made up of clinical and non-clinical staff who receive enquiries and support people to reach the appropriate service. The IARDST can be used by trained triage workers following in initial more comprehensive clinical assessment to determine the level of response required from their or another service. Choice and agency for consumers will be prioritised when connecting people to services.

The service will be staffed and operational during core business hours (8:30am to 5pm Monday to Friday). Mid-year, it is planned that the service will co-locate with the regional Hospital and Health Service mental health triage service and move sites.

What will Neami offer

• Generous additional leave entitlements including 16 weeks Paid Parental Leave, 6 weeks Paid Partner Leave, 2 days Wellness Leave, 2 days additional Carer's Leave and 3 days Compassionate Leave per occasion pro rata
• Access to paid study leave and discipline-specific paid external supervision
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance.
• 17.5% Annual Leave Loading

What you will bring to the role

• Demonstrated experience in the provision of mental health assessment
• Experience delivering clinical and/or psychosocial support to consumers experiencing mental health concerns
• Experience working with client information systems, maintaining accurate documentation and data collection
• Demonstrates integrity and credibility, and fosters open honest communication
• Demonstrates commitment to the organisation and its values
• Social Worker with membership with the Australian Association of Social Workers (AASW) or evidence that they are eligible for membership
• Registration as a Mental Health Accredited Social Worker with the AASW; OR

• Formal tertiary qualifications in Nursing, Psychology, Social Work or Occupational Therapy
• Current full registration as Registered Nurse with current annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA) essential or
• Current full registration as a Psychologist, Occupational Therapist or Registered Nurse withannual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA) essential, or full registration as a Social Worker with the Australian Association of Social Workers (AASW)
• Compliant with Qld Health workplace health and safety requirements, including Requirements for Workers in Healthcare Settings

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current Nursing AHPRA registration
• Australian working rights

How to apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (select paper clip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password.
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked).

Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Jade McInnes- Clinical Service Manager. Email: [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: 1st Aug 2025

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.