Position: Intake and Assessment Worker, Foster and Kinship Care and General Enquiries

Reports to: Manager, Intake and Assessment; Coordinator, Intake and Assessment

Employment Type: Full-Time (76h 00m per fortnight) Fixed-Term (until 30 January 2026)

Location: Runcorn QLD

Award: Social, Community, Home Care and Disability Services Industry Award

Level: 4 ($44.37-$46.70/hr)

All applicants interested in applying for this position must follow the Application Process, instructions for which can be found at the bottom of this advertisement. Applicants who fail to follow this process will NOT be considered.

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual, family and community life. Established in 1976 as Sunnybank Family Support, Kyabra continues to provide support and training to thousands of individuals, families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more, visit our website (https://kyabra.org).

THE ROLE

At Kyabra, the Intake and Assessment team is responsible for providing an initial point of contact in relation to community members who present to the organisation for assistance.

The Intake and Assessment Worker will assist with this, particularly in relation to child safety-specific enquires around foster and kinship care (FKC). This will include responding to expressions of interest from community members seeking to become foster/kinship carers, initial assessments of foster and kinship carers and facilitating out-of-home placements.

This position will work in conjunction with the Manager, Coordinator and other team members, and be primarily responsible for:

Initial needs identification and assessment for community members who contact the organisation for assistance.

Providing initial support and advocacy to community members who present with, and are experiencing, complex issues.

The provision of relevant information and appropriate referral pathways (either internally or externally), including brief intervention work if/when required.

The focus of this position is to facilitate out-of-home placements (i.e. matching children/young people with Kyabra’s foster carers). This position will also undertake initial phone-based intake and assessment, as well as some centre-based and outreach functions in relation to FKC and general enquiries. This role is based at Kyabra’s Runcorn office but will be expected to also work out of our Richlands location as per a roster.

REQUIREMENTS

A bachelor’s degree in Social Work/Human Services or similar.

Demonstrated experience working in an intake environment i.e. being the first point of contact for community members seeking support, including assessment for internal and external referrals.

Demonstrated experience in child protection and delivering Foster and Kinship Care services to children and their Carers, including experience in placement matching for out-of-home care via the Unify platform.

Demonstrated knowledge of Child Protection and Out-of-Home Care systems and legislation, including the Standards of Care and the Child Placement Principles.

Ability to work in partnership with carers, the Department of Child Safety and other stakeholders.

Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work from a strengths-based approach.

Cultural competency, including a demonstrated understanding of, and experience with, working with people from CALD backgrounds.

Demonstrated understanding of issues/barriers facing community members, including ways to resolve or improve these issues and empower participants.

Strong communication, interpersonal and organisational skills, including an ability to work autonomously or as part of a team, and adapt to various circumstances as necessary to support each service user.

Valid Blue Card (Working with Children Check) or eligibility to attain one as well as a willingness to partake in any other required police/history checks or training as required by the organisation.

Desirable

Experience in undertaking Provisional Approval assessments, as required.

Knowledge of the housing and homeless sector and/or financial support systems.

Demonstrated experience in the use of client management systems and the ability to rapidly learn new systems and/or other databases.

Why work for Kyabra?

With Kyabra, you have access to:

Salary packaging benefits which can increase your take-home pay,

Four (4) weeks of annual leave with the ability to purchase more,

Three (3) days of gifted leave between Christmas and the New Year period,

An Employee Assistance Program,

Flexible working hours and work-from-home arrangements, including the ability to work full-time hours in a 9-day fortnight (subject to a probationary period), and

A range of practice and professional development opportunities.

Kyabra is an inclusive workplace where human rights are respected. This is an opportunity to join a progressive organisation and be part of a cohesive, dynamic team that pursues best practice within a socially just, strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds, genders, sexual orientations are encouraged to apply.

APPLICATION PROCESS

Submit your application through BambooHR, accessible via the position listing on our Careers page (https://kyabra.org/careers-jobs/).

Your application must include:

A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position.

Current resume/CV.

Reponses to all selection criteria questions.

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. Applications submitted through SEEK or via email will NOT be considered.

A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2025/06/PD_Intake-and-Assessment-Worker-FKC-General-Enquiries-2.pdf.

Applications close 9:00 am Monday 14 July 2025.

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or [email protected].