HOBAN Recruitment is recruiting for the role of APS4 Budget Management Support Officer on behalf of our client, located in either Wollongong, Parramatta or Penrith NSW.

We're seeking motivated individuals to join a passionate team supporting Australians with disability to manage their plans effectively and reduce overspending. If you thrive in a team environment, enjoy meaningful client engagement, and have strong administration skills - this role is for you.

About the Role:
As a Budget Management Support Officer, you will support frontline initiatives designed to deliver better outcomes for participants of the Scheme. Your work will involve reviewing participant records, engaging with clients and their representatives, and applying guidance and policy to support budget management decisions.
Your responsibilities will include:

• Analysing participant records and making funding recommendations
• Calling participants and their representatives to discuss budgets and circumstances
• Maintaining high-quality records using internal IT systems
• Conducting research and managing moderately complex cases with support
• Handling administrative and data entry tasks
• Supporting the achievement of planning targets and KPIs

Benefits:

• Competitive pay rate of $43.82 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Work within a well-established organisation with a significant impact on society.
• Opportunity to contribute to meaningful work supporting people with disability
• Learn and grow within a large-scale government initiative

About You:
We are looking for enthusiastic and organised individuals who bring a strong sense of purpose and client-focus to their work.
To be successful, you will demonstrate:

• Excellent verbal and written communication skills
• Ability to manage difficult conversations empathetically
• Confidence in handling multiple participant records and prioritising tasks
• Strong IT and data entry skills
• Ability to work independently and collaboratively in a team
• Commitment to working from the office during the training period

Desirable:

• Experience in the disability, health, or human services sectors
• Background in customer service or call centre environments

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at COB WEDNESDAY 2nd JULY 2025.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details.