Retail Supervisor

Urban Rampage

Northern Territory

Full time

$62,177-68,000 per year.

About us
Urban Rampage is a locally owned retail business that is driven to provide household goods and essentials throughout rural Western Australia, Queensland and Northern Territory. We are committed to improving the lives of our customers through providing everyday essentials and more whilst building lifetime relationships with those who encounter our service. We are always seeking new ways to innovate and welcome new ideas and avenues to better our value proposition!

The role

As a Retail Supervisor with Coral Coast Distributors, you are an integral part of the team that makes up a locally owned business that is an industry leader in the area.

In this role, you will be responsible for the daily operations of the store, supervising the staff, providing a high level of customer service, processing retail sales, merchandising the store and managing inventory.

Key Responsibilities

Provide sales and customer services as detailed in Operations Manual

Ensure the stock in store is merchandised and displays are set up

Ensure the store is neat and tidy and a safe environment

Ensure stock levels and quality control standards are maintained in accordance with the Operations Manual, and standard operating procedures

Receive stock

Complete daily cash reconciliation and ensure banking preparations are accurate and completed in accordance with standard operating procedures

Utilise cash register, EFTPOS machine in accordance with standard operating procedures

Process and approve returns and refunds

Conduct stock takes

Daily banking and cash management for the store

Answering phone and email enquiries and professional communication with clients over phone

Utilise a wide range of software and technology including MS Word, MS Excel, MS Outlook, Tower POS

General

Adhere to the company policies & procedure at all times

Maintain confidentiality of client and company information

Conduct our business in compliance with ethical practices

Deliver a high level of customer service

Maintain effective and open communication channels

Facilitate and participate in team meetings

Present in a professional manner with clean and tidy uniform

Complete timesheets accurately and timely

Training

Participate in training

Provide on the job training & coaching for Retail Assistants

Teamwork

You will display integrity and ethics consistent with your role within the business.

Actively participate as a member of the team by undertaking all duties enthusiastically and cheerfully, maintaining a positive working relationship with management, staff and clients.

Promotion of company culture and values.

Essential Criteria

Experience in a retail management

Experience in leading and managing others

Excellent customer service skills

Excellent interpersonal and communication (verbal and written) skills; including the ability to communicate effective with a broad section of the community

Proven ability to record data, clearly, accurately and promptly, both manually and electronically

Sound computer skills

Demonstrated commitment to working respectfully with Indigenous and culturally and linguistically diverse clients, communities and staff.

Working with Children Clearance

National Police Criminal History Report (less than three months old) with acceptable outcome.

How to apply

If you believe you are a perfect match for the job, then we want you on our team!
For a full description of the role, you can view our position description attached below and then hit apply now. Please ensure you attach a current resume and covering letter that addresses the essential criteria.

We look forward to hearing from you!