SACS Award Level 3

Salary Sacrifice and Professional Development Available

Part-Time | Hervey Bay, QLD

This is your opportunity to play a key role in the day-to-day operations of the TransComCare Program, supporting older and vulnerable people who are unable to use public transport. As our Transport Scheduler, you'll coordinate safe and reliable travel by managing bookings, maintaining accurate records, and supporting our valued team of volunteer drivers.

ABOUT YOU

You're an organised, compassionate professional with a strong administrative background and a passion for helping others. You understand the challenges faced by older and vulnerable community members and want to be part of a service that makes a real difference in their lives. You thrive in a team environment, can juggle multiple tasks, and bring warmth, efficiency, and clear communication to every client interaction.

You have:

Superior human relations skills and a friendly, approachable manner

Excellent computer and administration skills, including data entry

A demonstrated ability to work collaboratively within a team

Qualifications or experience in administration or working with older/vulnerable people

A current C class driver’s licence

A current National Police Check and Blue Card

ABOUT THE ROLE

Your responsibilities will include:

Handling travel bookings and intake for new clients referred via My Aged Care

Inputting data into relevant systems (DEX, Taxi Vouchers, TRACCS)

Creating efficient transport run sheets for volunteer drivers

Maintaining and reconciling daily statistics, records, and banking

Assisting clients in identifying transport needs and options

Promoting client rights, privacy, and culturally respectful practices

Ensuring compliance with funding contracts, work instructions and audit requirements

Supporting the Manager of Aged & Inclusion Services and liaising with other agencies

Your work will directly support people in maintaining independence and connection to their community.

POSITION REQUIREMENTS

Superior Human Relations skills

Excellent Computer and Administration skills

Demonstrated ability to work as part of a team

Post Secondary Education in Administration, Effective Practice with older and or vulnerable people or experience within this field will be highly regarded.

Current C class driver’s licence.

Current National Police Check

Current Blue Card

SELECTION CRITERIA

SC 1 A good knowledge of and empathy for the issues that face frail older people and vulnerable people.

SC 2 An understanding of and commitment to the confidential delivery of service.

SC 3 Demonstrated Administrative and Organisational skills.

SC 4 Good computer skills and data input.

SC 5 Possession of a current Queensland Driver’s Licence.

Why join HBNC?

Be part of a purpose-driven team that values innovation and inclusion

Work in a supportive and flexible environment

Contribute to programs that empower individuals and strengthen community

Ready to apply?
Submit your resume and a cover letter via SEEK outlining your experience and motivation for applying. Applications will be reviewed as received. Applications close 3pm Wednesday July 9th.

For more information about the Hervey Bay Neighbourhood Centre and our programs, visit: www.hbnc.com.au