About the Role

We’re looking for an experienced Care Coordinator to provide person-centred virtual care to our members navigating complex healthcare journeys. You’ll be the trusted point of contact, helping members access the right services, manage their care needs, improve their self-management and overall wellbeing.

Key Responsibilities

• Provide one-on-one telephonic care coordination for members with chronic or complex medical conditions
• Conduct initial assessments and develop tailored care plans
• Collaborate with healthcare providers, hospitals, and allied health professionals
• Monitor progress, offer guidance, and adapt care plans as needed
• Educate and empower members to make informed health decisions
• Ensure smooth transitions between different levels of care (e.g. hospital to home)

What You Bring

• Clinical background (e.g., Registered Nurse, Allied Health Professional, or equivalent)
• Experience in care coordination, case management, or chronic disease management
• Strong understanding of the Australian healthcare system and referral pathways
• Excellent communication, empathy, and organisational skills
• Ability to work independently and collaboratively within a multidisciplinary team

Benefits of working at TUH

Together We Create New Possibilities! At TUH, we value the well-being of our people and members equally. We empower your career growth and prioritise your health and happiness. Enjoy a wide range of health benefits, flexibility, and a supportive workplace culture where everyone cares.

While the list is endless, allow us to share a glimpse of our industry leading people experience that awaits you:

• Innovative Flexible & Hybrid working arrangements
• Impactful Workplace Giving Program
• Empowering leave options including 18 weeks paid parental, family and domestic violence leave, cultural, volunteer, study, as well as the option to purchase additional leave
• Subsidised gym membership, free skin checks, free flu shots and access to WhereFit to bring you the best wellbeing benefits in town
• Salary Sacrifice options for a new motor vehicle and voluntary superannuation contributions
• Take advantage of discounted TUH Health Hub Services including dental, optical, physio, massage etc in your lunch break
• Complimentary EAP Program aimed at supporting you to thrive at work, in health and life.

Next Steps
To apply, please submit your resume and cover letter by clicking on the ‘Apply’ button.

To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks.

TUH values diversity and inclusivity, welcoming applications from individuals of all backgrounds, ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability.
Please note that TUH conducts in-house recruitment and does not accept agency applications or engage in canvassing.