Bank First was born by making a BOLD move. Now, we're on a mission to make more BOLD moves as we transform and grow.

We are proud to provide our community of educators and health-care workers with a bank that puts them first, because they put others first. We're committed to building a unique bank—one that’s different, sustainable, and centred around our Members.

Join us in breaking the mould and shaping the future of banking. We’re looking for innovative and creative minds that are ready to make a real impact at a place where you can truly be yourself.

So, what’s the role?

At Bank First, we believe in people over profit. We're proudly customer-owned, and every decision we make puts our members and our people first. We’re here to help our members thrive — and that includes supporting them when times are tough.

We’re looking for a Member Care Consultant to join our team. This is an exciting opportunity for someone ready to grow their career and make a real difference in people’s lives.

As a Member Care Consultant, you’ll play a vital role in supporting members with accounts in arrears. This role goes beyond collections - it’s about identifying solutions, providing genuine care, and guiding our members through financial hardship with empathy and professionalism.

You’ll work in a collaborative team environment, contribute to meaningful outcomes, and gain valuable experience in financial hardship, credit, and customer care.

In a typical day, you’ll get to:

• Engage with members to follow up on outstanding debts in a respectful, supportive way
• Conduct hardship assessments and offering tailored support
• Meet service standards, KPIs, and department goals
• Collaborate with team members to find the best outcomes for our members
• Help our members stay on top of their financial wellbeing.

About you

• Previous experience in credit control, collections, financial hardship, or similar
• A strong ability to communicate with empathy and clarity
• Confidence in having sometimes challenging conversations with care
• A strong understanding (or willingness to learn) of privacy, lending, and debt collection regulations
• A commitment to creating positive member experiences - even in tough situations.

Why join us?

• For-purpose, a bank committed to helping its Members and their community.
• Impactful work that will genuinely make a difference to the lives of our Members!
• Work with values-driven leaders, who actively develop talent and support you to grow your career. In an environment that you are empowered to Be Bold. Be Different. Be Sustainable. Be YOU!
• Work-life balance and flexibility, so you can work in a way that best suits you and supports your commitments outside of work. Family friendly parental leave, and paid superannuation up to 52 weeks.
• Hybrid working from our state-of-the-art offices to connect and collaborate, as well as focused time at home.
• Competitive remuneration with an additional one week ‘Be You’ leave, ‘Be Well’ wellbeing benefit, #BFF Club home loan offer and free on-site parking!

To apply

If you are looking for purpose and an organisation that lives its values every day, we encourage you to apply. Likewise, if you tick many but not all the boxes, we also encourage you to apply. Above all else at Bank First, we look for people with heart and learning agility.

We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We strive to provide a recruitment experience that’s fair, inclusive, and accessible