Role Summary
This role is responsible for ensuring an exceptional, world-class experience for all members and visitors of the corporate office. You will oversee the immaculate presentation and smooth operation of floor services, manage event and meeting room bookings, and drive revenue growth through business development and account management. A strong focus on customer satisfaction, operational excellence, and team leadership is essential.

Key Responsibilities

Customer Experience & Stakeholder Management

Deliver a premium customer experience to all co-working members, visitors, and staff.

Manage day-to-day relationships with members, clients, and staff to facilitate meeting room and service bookings.

Supervise daily floor operations to uphold and exceed service standards.

Coordinate and oversee large-scale events and client meetings from inquiry through to completion.

Handle meeting room and event enquiries, ensuring prompt follow-up and successful conversion to meet revenue targets.

Manage all elements of client events, including setup, menu planning, food service, and post-event cleanup, with a focus on detail, presentation, and customer satisfaction.

Serve as a key escalation point for customer issues and feedback, ensuring timely and effective resolution.

Monitor and drive high levels of customer satisfaction, measured by SLAs and Net Promoter Scores (NPS).

Operations & Process Management

Ensure top-tier service standards are consistently delivered across all areas of The Precinct.

Collaborate with the Head Chef to manage catering requirements for client events.

Maintain strong supplier relationships to secure high-quality service and competitive pricing.

Continuously evaluate and improve operational processes to drive efficiency, enhance client experiences, and reduce costs.

Work closely with internal operations teams to plan and execute all activities and events across The Precinct.

Maintain a clean, professional, and welcoming environment in all client-facing areas, including reception, co-working spaces, meeting rooms, and café.

Manage stock levels and ensure timely restocking of supplies.

Comply with all relevant health, safety, and hygiene standards.

Contribute to a culture of continuous improvement through regular team meetings and training participation.

Identify and implement improvements to streamline processes, increase operational efficiency, and elevate service delivery.

People Leadership

Foster a highly engaged, high-performing team aligned with company values.

Provide clear direction and model strong leadership behaviours.

Identify and support training and development opportunities to build a skilled and motivated workforce.

Contribute to strong employee engagement and retention, tracked through eNPS and other engagement metrics.

Environment, Health & Safety (EH&S)

Adhere to all EH&S policies and regulatory requirements.

You will require

Proven ability to manage the Food and Beverage function in a high-end corporate environment or 5-star hotel.

Successful track record in leading and developing staff.· Exceptional, professional and confident communication and interpersonal skills.

· Ability to build strong client relationships and manage multiple stakeholders.

· Experience of multitasking and prioritise tasks.

· Experience using initiative to meet customer requests and needs.

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