How you will make a difference

This role combine knowledge and expertise in community consultation, stakeholder engagement, communication and public participation. You will provide expert advice, support, and project liaison to key internal stakeholders, and ensure representative and relevant community consultation. Core responsibilities include developing and delivering community engagement strategies, managing end-to-end stakeholder and community engagement processes, supporting program planning, and contributing to internal capability-building and business improvement efforts across engagement functions.

No two days in this role will be the same. The ideal candidates will have the ability to pivot based on the priority of the day and apply their technical and transferrable skills to deliver on specific engagement priorities, including strategic citywide and targeted community engagement campaigns across all departments of the City.

For more information about these roles including the responsibilities of each position, please view the position brief on our website.

We're looking for people who have:

Ability to leverage IAP2 principles, City insights, and technical expertise to advise key internal stakeholders and promote continuous improvement.

Ability to analyse data and statistical results, and report on insights and findings to inform decision making.

Extensive experience in developing, leading and facilitating community consultation processes to gather diverse perspectives and foster meaningful stakeholder participation.

Proven expertise in strategic guidance, assistance, and project coordination for key stakeholders.

Demonstrated experience in evaluating and enhancing stakeholder and community engagement strategies and engagement plans.

Proven expertise in developing and managing complex, large community engagement plans to achieve strategic results.

Proven ability to advise on community engagement and stakeholder management.

Proven ability to provide strategic advice and effectively liaise with key internal and external stakeholders

High-level written, interpersonal, and oral communication skills, with the ability to work with diverse professionals.

Team player with the ability to thrive in a multi-skilled team environment.

Self-motivated and demonstrated initiative, creativity and the ability to foster enthusiasm among fellow staff.

IAP2 Certificate of Engagement highly desirable.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

9-day fortnight

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.