Culture Statement

Our Purpose: Bringing Family Together

Our Commitment: We Value Our People

Our Priorities: Our Family, Instinct Through Experience, Everyone Has a Voice, Friendships Beyond Business, Stack The Chairs

About us:

Smeg is an Italian home appliance manufacturer formed in 1948 by the Bertazzoni family and is based in Guastalla, near Reggio Emilia in the North of Italy. In 1986, the Smeg brand was introduced to Australia in its own right, with exclusive distribution rights then being granted to the company. Since then, the Smeg brand has become a household name in Australia for premium cooking and kitchen appliances, and in January 2011 the franchise was reinstated into the Smeg Group as a wholly owned subsidiary known as Smeg Australia Pty Ltd.

Key Duties and Responsibilities:

The picking, packing and dispatch of Smeg spare parts in an accurate and timely manner

General housekeeping in the spare parts location

Receiving of stock into the Spare Parts location including credits and non-inventory products

Allocating receipted stock into the correct bin and storage locations

Ensure that all consignments and invoices are dispatched and sent in an accurate and timely manner

Preparation of the spare parts locations (as nominated) for stocktake and participate in the same

Assisting, preparing and arranging any shipments if required

Preparing and packing items in accordance with our sustainable program

Receipt, record, reconcile and store all credit returns in an accurate and timely manner as required/directed

Assist on our spare parts counter with cash/card sales and record all payments accordingly

Participate in relevant education and training programs

Communicate clearly with co-workers demonstrating a willingness and flexibility to work in co-operation with all staff of Smeg Australia

Other duties as directed

Key Performance Measures:

· Living and practising our Secret Ingredient

· Ensuring that all invoices are dispatched accurately before the designated cut off time

· Stocktake results are in accordance with the Company standards?

· Ensure that error rate stays low

Role Requirements:

· Product and spare parts knowledge

· Keyboard skills

· Forklift licence (preferred )

· Exceptional communication skills

· Talented with time management

· Highly motivated

· Superior complaint handling skills

· Customer liaison abilities