TOURISM RECOVERY OFFICER

18 month contract.

About the Opportunity

The role of the Tourism Recovery Officer is funded under the Tourism Recovery package jointly funded by the Federal and State Governments through Disaster Recovery Funding Arrangements (DRFA). The Tourism Recovery Officer has been established to work with local tourism operators who has been impacted by the 2025 flood events. This position will provide hands-on assistance to access grant funding, build long-term business resilience and continuity, and support implementation of recovery campaign activity. This is a contract position designed to bolster the industry’s recovery efforts and restore tourism confidence in the region.

Key Responsibilities:

Effective liaison and management of the recovery and resilience processes for the tourism sector, including linking in with state and national programs;

Community-led recovery initiatives through on the ground liaison and management of the recovery and resilience processes for the tourism sector;

Boost the immediate return of visitors to mitigate the impact of cancellations and loss of business income for tourism businesses; and

Provide timely assistance to impacted tourism businesses, and to support and where possible enable community-led recovery initiatives through on the ground liaison and management of the recovery and resilience processes for the tourism sector including linking in with state and national programs.

Report preparation for internal and external stakeholders.

Essential to your success is:

· Demonstrated experience and ability to apply project management methodologies, including the ability to complete a wide range of tasks and projects that are running concurrently.

· High level interpersonal skills to communicate effectively (in both oral and written forms) to internal and external stakeholders, including the ability to gain their cooperation, and to collaborate and motivate industry to achieve outcomes.

· Strong strategic, conceptual and analytic skills to plan, implement and measure outcomes.

· Demonstrated ability to manage time effectively to set and achieve outcomes within required timeframes.

· Ability to contribute to the development of destination marketing collateral and campaigns to drive visitation.

· Proven ability to work autonomously, including the ability to provide advice on matters of a complex nature and identify and solve problems.

· Knowledge of workplace health and safety considerations relevant to the role and how to limit risks in the environment where this role operates.

· Preparedness to work flexible hours to meet demands and deadlines of the position, when necessary.

· An ability to work in a highly active environment and deal with challenging situations with minimal supervision.

· A sound understanding and general interest in tourism operations in a regional area.

Why Join Us?

Competitive salary and professional development opportunities.

· Flexibility with a fortnightly RDO

· Friendly, passionate and dynamic team environment

Empowerment to make a real impact in a supportive team environment.

Collaborative workplace in our CBD office with flexible hours.

Career growth opportunities and networking events.

Wellbeing initiatives and a strong work-life balance.

About Townsville Enterprise

Townsville Enterprise is the peak economic development and tourism marketing body for Townsville North Queensland. We are a not-for-profit organisation dedicated to securing the future of Townsville North Queensland region. For more than 30 years Townsville Enterprise has worked alongside our members and partners to be a strong voice for the North to secure and deliver projects such as CopperString, The Great Barrier Reef Aquarium, Sun Metals and the Queensland Country Bank Stadium. We strive to promote Townsville North Queensland as a desirable place to visit, invest and live.

Are you ready to help us to shape Townsville's tourism future?

If you are eager to contribute your experience and grow in this role, we invite you to apply. Please send your resume and cover letter to Tracey Holmes Director Corporate Services [email protected]. For more information, visit Townsville Enterprise.