Role Title: Data and Insights Manager
Clerk Grade: 11/12
Employment Type: Ongoing, Full-time
Remuneration: Salary range for Clerk 11/12 is $145,378-$168,130pa, plus superannuation and leave loading

We have dedicated office space in Sydney (McKell) or Gosford with hybrid and flexible working conditions available.

The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.

About the team:
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).

You'll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.

Your day-to-day:

• Lead and manage a team focused on developing and improving data analytics, insights, and business intelligence to optimise service delivery and cost effectiveness.
• Provide technical leadership in data engineering and analysis, supporting evidence-based, data-driven decision-making.
• Design and implement data-driven projects to support customer profiling and reporting.
• Contribute to the development of strategies, programs, and policies that support ongoing improvements across the business.
• Develop and maintain service level agreements (SLAs) with internal customers to support the delivery of analytics and insights.

To be successful in this role you will demonstrate:

• A strong leadership ability to guide a team in delivering high-quality data analytics and business intelligence that drive informed decision-making.
• Technical expertise in data engineering and analysis, ensuring the continuous improvement of services and optimal customer outcomes
• Ability to balance competing priorities, maintain technical competence, and implement strategies to enhance service delivery will be key to success.

Salary Grade 11/12, with the base salary for this role starting at 145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 1st July at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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