About us:

The Department of State Development is working to shape South Australia's future by driving economic growth. Our role is to ensure that South Australia capitalises on the opportunities before us, to ensure that we are well-positioned to take advantage of the state's significant economic opportunities.

As a newly created agency in 2024, we continue to drive our state forward and we want you to join us on this journey. Working at DSD will provide you with an exciting opportunity to contribute to the delivery of some of the government's major economic initiatives, and importantly, make a lasting positive difference and contribute to the prosperity of our state.

We take pride in being an employer of choice and providing a work environment that is vibrant and rewarding for people of all levels.

Help us shape our state's economic future and position South Australia on the national and global stage.

For more information about our agency, please visit:

Department of State Development | statedevelopment.sa.gov.au

About the role:

Technology and Asset Services delivers technology solutions that drive performance and efficiency and enable the Department to achieve its objectives and ensures that facilities and physical spaces are safe and functional.

As the Team Leader, Technical Support, you will support and oversee the Technical Support Team for the delivery of end-user computing, service desk, technical liaison, and ICT asset management services and ensuring staff are supported with effective technology solutions to achieve agency goals. You will also enhance service and incident management processes and procedures and prioritise the allocation of team resources.

More specifically, you will:

Lead the Technical Support team in the delivery of End-User Computing, Service Desk, Technical Liaison, and ICT Assets Management services

Develop, implement, monitor, and improve processes and procedures that ensure service delivery standards that meet agency needs

Lead the design, implementation, and enhancement of service and incident management tools and systems that provide automated capabilities for customer-facing and internal IT Service Management processes, promote visibility, data-driven decision-making, and effective time-management to meet customer expectations

Define, implement, and adapt schedules depending on demand and changes in priorities, for the allocation of technical liaison resources to provide in-person and online assistance to staff across different agency locations, and to proactively engage teams across the agency to identify needs, provide advice, and gather insights on the experience and proficiency of staff with technology.

Provide reports and insights to management presenting service delivery and incident management patterns and trends to identify unexpected areas of demand, indications of underlying problems and opportunities for improvement

Key Competencies:

To be successful, you will be able to:

Manage and lead technical and customer service teams

Lead the implementation of IT services and related projects and initiatives.

Demonstrate extensive knowledge of IT Service Management methodologies.

You will also have:

Highly developed interpersonal skills and demonstrated ability to communicate, consult, and advise effectively.

The ability to manage, lead, and support teams with diverse skill sets and capabilities

The ability to understand the needs and requirements of a diverse range of stakeholders, and successfully manage expectations and prioritise the allocation of resources

Remuneration:

Competitive salary $108,109 to $116,864 pa plus superannuation

Benefits:

Bringing your talent to the Department of State Development will see you rewarded with a wide variety of benefits such as:

A variety of leave arrangements.

Contemporary office space with end-of-trip facilities

Work-life balance with a flexible hybrid work arrangement.

Access to great customised training and career development opportunities.

Qualifications:

Essential: Nil

Desirable: ITIL Foundation or above, or equivalent certification in IT Service Management (ITSM)

Special Conditions:

The role will be offered as a full-time (1.0 FTE), ongoing position.

A Satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) will be required prior to employment.

Enquiries:

For confidential enquiries / further information about the role, please contact Nathan Hissey, Manager Technical Support and Facilities via [email protected]

How to Apply:

All applications must be submitted through the I Work For SA website.

Applicants are required to submit the following:

Cover letter demonstrating the suitability for the role by addressing the key competencies (2 pages max)

Curriculum Vitae (4 pages max)

Prepare 3 referees (at least one should be current or recent line manager), to be provided on request.

Pre-employment Declaration Form - find the attachment on the job advert.

Applications close: 25/06/2025 11:00 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.