Rain & Lucky Academy of Dance is committed to sharing the love of our art form. We believe in teaching dance to the highest technical standards in a nurturing, positive and uplifting environment. We strive to foster creativity, imagination and self-expression, and to ensure all our students feel supported, confident and happy in every lesson. Our priority is for each student to be inspired, nurtured and exhilarated by the joy of learning to dance.

We are looking for a Studio Manager with at least three years of customer service and administrative experience, who is friendly and customer-focused, highly organised, has excellent attention to detail and is an innovative, dedicated team player. Must have a warm, outgoing personality and love working with children. Experience in sales is a bonus. A background in dance is another bonus.

You will be part of a creative, passionate team in an established dance academy which is growing fast and dedicated to doing good.

We are looking for somebody who is looking for a long-term position, and who wants to grow with the company. This is a fast-growing business and there is lots of scope for the role to develop as the Academy continues to grow.

Duties

Being the first point of contact for all phone and email enquiries

Providing excellent customer service to exisiting and potential customers (parents and children)

Purchasing studio supplies, liasing with Maintenance

Managing enquiries and converting them to paying customers

Processing enrolments, make-up classes and trial classes

General staff support - onboarding, organising cover teachers, leave requests, processing timesheets

Maintaining student records with studio-specific CRM

Maintaining Google Calendar of classes, studio bookings, private lessons and events

Managing studio hire bookings and private lessons including invoicing and scheduling

Proof-reading all outgoing communication in line with annual Communication Calendar

Answering student/parent questions about Academy events and processes

Processing incident reports and adhering to WHS requirements

Updating Academy Policies & Procedures as needed

General administrative tasks

Essential Requirements:

Current First Aid and CPR certification

Full working rights in Australia

Valid Working With Children Check (or willing to obtain)

Valid Police Check (or willing to obtain)

Minimum Requirements:

Certificate IV in Business Administration or equivalent experience

Experience with studio management software (e.g. DanceStudioPro) and proficiency in Google Workspace and Macs

Additional dance-related qualifications/experience advantageous

Who we are looking for:

You are highly organised and able to handle several tasks at once. You take pride in attention to detail and delivering service that goes above and beyond. You love working in a team of young, innovative creatives. You are a people person and love the arts, and are able to sell the benefits of different dance styles. You value a workplace that is systemised and always aiming to improve staff and customer experience. You are excited to work towards a shared vision and are looking for a long-term place to shine.

Hours

Monday-Friday 9:00am-5:00pm

Please Note:

To be considered for this role, you must include a cover letter, detailing your suitability for this specific role. Applications without a cover letter will not be progressed.