About us

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

About the role

The Registrations Officer plays a key role in delivering high-quality, timely service by assessing employer and worker registration applications.The role involves maintaining the Authority's worker and employer registers, assessing worker missing service claims, drafting clear and accurate correspondence to employers, and providing written outcomes to ensure workers' entitlements are accurate and complete.You will support improved compliance by providing clear guidance and support to employers during onboarding, helping them understand their obligations while ensuring workers are aware of their entitlements. You may also deliver training webinars or attend expos to further enhance understanding of the scheme and support compliance. In addition, you'll support ongoing service improvements by identifying process gaps and contribute to implementation of enhancements.

About you

You will have a demonstrated ability to interpret and apply legislation, policies and procedures to assess applications and make informed decisions. Strong verbal and written communication skills are essential with the proven ability to engage a range of stakeholders, explain complex information and provide guidance to support compliance and understanding.A demonstrated ability to meet performance targets and manage competing priorities in a high-volume environment while maintaining attention to detail and accuracy, ensuring high-quality service standards are met in a timely manner are essential. We are seeking a team player with an ability to identify inefficiencies, support change initiatives and a willingness to contribute to continuous improvement efforts.

Why work at the Authority

• Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities.
• You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement.
• Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria, ensuring you outline how your skills and experience align to the role and regulatory environment. Acknowledgement will be given for demonstrating an understanding of the various elements of the role, including the direction and priorities of the team and the wider Authority.Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.