Company Description

Ibis budget Campbelltown is looking for a natural born leader to assist the General Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.

Conveniently located near the Hume Highway, less than an hour from Sydney CBD, our 72-room property offers easy access to Sydney’s West, the Southern Highlands, and major transport links including Leumeah train station.

Job Description

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.

Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.

Review and implement Procedures

Communicate with Hotel Manager on all matters regarding guest services & hotel operations.

Supervise shift handover procedures.

Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.

Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Please note this role requires you to live on site 4-5 nights on call with accommodation and utilities included.

Qualifications

Experience in an Assistant Manager role or similar role.

Excellent customer service skills and enjoy creating memorable moments for guests

Able to thrive in a dynamic and fast paced environment

Strong analytical and problem-solving skills

Strong operational leadership with a business mindset

Experience in Opera PMS/Opera Cloud desirable

Additional Information

What is in it for you:

ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,

Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.