Independent Living Specialists is a fast-growing business in the rapidly expanding Health Care industry.

ILS has evolved over the last 19 years to be the largest retailer of Assistive Technology equipment in Australia. We have 60 stores and over 700+ team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

A unique opportunity exists for a driven Casual Retail Assistant at our Robina, QLD store. The role will require you to work 10-15 hours per week.

Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.

Your "New" Day to Day:

Opening and closing the showroom and balancing transactions

Actively seeking new clients, contracts and marketing opportunities

Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS

Answer customer calls and emails to resolve issues in a timely and effective manner

Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…

Processing orders and hire contracts

Facilitate the quoting and invoicing, rental and sale of products.

Identify and facilitate referrals to other internal departments

Driving process efficiency and striving for continual improvement

Being the face of ILS in the local community and driving relationships with customers and other local businesses

About You:

You will be keen to go above and beyond to interact with your community and increase store exposure

You will have a customer-centric mindset, because at ILS we are all about the customer!

You will be well presented, professional and courteous

You will have fantastic interpersonal skills and love connecting with people from all walks of life

Have a genuine desire to help others with your knowledge and abilities.

You will have second to none administration skills, including the ability to prioritise your time

You may have SAP experience, which is preferable to have.

You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities

NDIS Worker Screening Check (or willingness to obtain)

Proof of Working Rights in Australia

What's In It For You:

Competitive remuneration

Professional and supportive team environment

Ongoing extensive training and coaching

ILS is a NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia.

https://ilsau.com.au/about-us/