Accountabilities include but are not limited to:
• Manage iteration planning, team capacity, demand and dependencies with Product Owners and Delivery Leads / Project Managers.
• Facilitate the removal of blockers or escalate when necessary.
• Protect the team from outside interruptions with focus on continuous improvement.
• Lead diverse teams, including coaching, having difficult conversations and providing feedback.
• Focus on team capability, instilling a growth mindset within teams.
• Contribute to the ongoing improvement of existing team processes and structures where necessary.
• Produce reporting on progress (for example, sprint, velocity, phase, milestone).
• Facilitate team rituals when required including daily stand-ups, short and long-term planning, estimation sessions and retros.
• Build trusted relationships with internal and external stakeholder groups and within the team.

To be considered suitable for the role you will have:
• Experience managing and leading high performing teams in large complex organisations.
• Demonstrate high level understanding and experience using Agile principles and ways of working, including agile tools and techniques: e.g. collaboration, retrospectives, story writing including acceptance criteria and definition of done.
• Demonstrate effective communication and interpersonal skills, including negotiation and influencing skills and the ability to adapt in a dynamic changing environment.
• Strong working knowledge of IT service management principles and frameworks including ITIL, process tools (e.g. ServiceNow), frameworks, and best practice methods in complex, multi-supplier environments.

For more information on this exciting opportunity please read the Role Description with the Applicant Guide.
We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
Should you have any questions regarding this role please contact Neil McCaffrey on (07) 3066 8813..

Applications to remain current for 12 months.

Job Ad Reference: QLD/642168/25
Closing Date: Wednesday, 25 June 2025