About Us

Express Glass is proud to be Australian owned and with over 40 years of expertise our highly experienced, qualified, and accredited team provide specialised advice on all glass repair services. Our customers range from retail, insurance, facility management and Strata markets. We are a national company with local expertise, employing and partnering with the best glaziers Australia-wide. We get the right person to the right place at the right time.

Express Glass employees have one thing in common: Passion for exceptional service, passion for safety, and passion to be themselves. Our team puts the customers at the centre of everything we do and partners with them to deliver seamless and responsive service.

The Role

We are seeking a capable multi-tasker with excellent communication and organisational skills. This role sits within our Sydney service team and liaises directly with customers and glaziers. This role will log customer updates and communication within Salesforce, as well as perform a variety of administrative and customer focused tasks to support the day-to-day operations of the office. The ideal candidate has a professional, polite, and friendly demeanour whilst having high attention to detail. This role allows for flexibility where the successful candidate can work both remotely and at our Alexandria office.

Key Responsibilities Include:

· Respond to customer queries (email/telephone/sms) in a timely and professional manner that aligns with the company values

· Liaise with glazing and contractor teams to ensure a smooth workflow

· Accurate data management within Salesforce and various customer portals

· Resolve customer and logistical issues in a professional manner to meet customer needs

· Escalate issues where required and schedule emergency jobs efficiently when required

What we are looking for:

· Prior administrative or customer service experience is highly desired

· Demonstrated proficient use of computers and a variety of software applications including MS Office Suite

· Demonstrated high level of interpersonal, written, and verbal communication skills

· Excellent time management and organisational skills

· High level of attention to detail

· Ability to adapt to changing situations in a calm and professional manner

· Prior experience with Salesforce is highly advantageous but not essential

When you join Express Glass, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Consistent with our values and culture, we are strongly committed to community work. Through this work we build community partnerships to drive social change.

We provide benefits that support our people to deliver on our purpose – to be the #1 choice in glass. You will have access to an Employee Assistance Program, flexible working, and a collaborative community work environment.

To learn more about Express Glass visit expressglass.com.au