
Account Manager – Federal Government
On Demand HR
Posted 7 days ago
About Us
Digital61 is a trusted Australian-owned IT Managed Services and Professional Services provider, delivering technology solutions that are secure, reliable, and aligned to our clients’ strategic priorities. With a deep specialisation in the Federal Government sector, we work at the intersection of innovation, security, and performance — helping agencies deliver better outcomes through tailored IT services.
Our Canberra-based team supports some of Australia’s most critical digital infrastructure, offering a full range of services across cloud, cyber security, IT operations, and strategic advisory. Our mission is simple: to be the Provider of Choice for government clients who value accountability, expertise, and long-term partnerships.
About the Role
We are currently looking for an experienced Account Manager – Federal Government to join our Canberra-based team and take ownership of key government accounts.
Key duties will include:
- Acting as the primary relationship manager for assigned Federal Government clients, ensuring a responsive and solutions-focused experience
- Working closely with delivery teams to oversee service outcomes, escalate concerns, and ensure contract deliverables are met or exceeded
- Leading regular account reviews, performance reporting, and renewal processes to support commercial alignment and long-term client retention
- Collaborating with internal stakeholders to identify and shape growth opportunities within accounts, including up-selling and cross-selling service offerings
- Advising clients on emerging technologies, service trends, and improvements, in alignment with their strategic goals
- Maintaining a detailed understanding of each client’s operational environment, organisational drivers, and procurement processes
- Contributing to internal planning, strategy sessions, and initiatives aimed at strengthening client satisfaction and digital transformation outcomes
This is a client-facing, delivery-aware role suited to a strategic thinker who enjoys building trusted relationships and navigating the complexity of Federal Government environments.
Requirements
We are seeking a candidate who:
- Has proven experience in Account Management, ideally within IT Managed Services, Systems Integration, or Professional Services
- Has a deep understanding of Federal Government procurement processes, culture, and stakeholder management
- Demonstrates strong interpersonal and communication skills, with the ability to manage high-stakes conversations and foster credibility
- Has a track record of overseeing complex accounts and delivering commercial and operational outcomes
- Is proactive, organised, and able to align delivery teams with evolving client expectations
- Holds a Baseline Security Clearance, or has the ability to obtain one
Benefits
- Work with a high-performing, client-focused team in the nation's capital
- Contribute to projects that have real impact across Federal Government
- Flexible work culture that rewards outcomes, not just hours
- A company that values integrity, partnership, and growth
To apply, hit "Apply Now". If you have questions regarding the role, please email [email protected]
About On Demand HR
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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