About Us

Digital61 is a trusted Australian-owned IT Managed Services and Professional Services provider, delivering technology solutions that are secure, reliable, and aligned to our clients’ strategic priorities. With a deep specialisation in the Federal Government sector, we work at the intersection of innovation, security, and performance — helping agencies deliver better outcomes through tailored IT services.

Our Canberra-based team supports some of Australia’s most critical digital infrastructure, offering a full range of services across cloud, cyber security, IT operations, and strategic advisory. Our mission is simple: to be the Provider of Choice for government clients who value accountability, expertise, and long-term partnerships.

About the Role

We are currently looking for an experienced Account Manager – Federal Government to join our Canberra-based team and take ownership of key government accounts.

Key duties will include:

• Acting as the primary relationship manager for assigned Federal Government clients, ensuring a responsive and solutions-focused experience
  
• Working closely with delivery teams to oversee service outcomes, escalate concerns, and ensure contract deliverables are met or exceeded
  
• Leading regular account reviews, performance reporting, and renewal processes to support commercial alignment and long-term client retention
  
• Collaborating with internal stakeholders to identify and shape growth opportunities within accounts, including up-selling and cross-selling service offerings
  
• Advising clients on emerging technologies, service trends, and improvements, in alignment with their strategic goals
  
• Maintaining a detailed understanding of each client’s operational environment, organisational drivers, and procurement processes
  
• Contributing to internal planning, strategy sessions, and initiatives aimed at strengthening client satisfaction and digital transformation outcomes
  

This is a client-facing, delivery-aware role suited to a strategic thinker who enjoys building trusted relationships and navigating the complexity of Federal Government environments.

Requirements

We are seeking a candidate who:

• Has proven experience in Account Management, ideally within IT Managed Services, Systems Integration, or Professional Services
  
• Has a deep understanding of Federal Government procurement processes, culture, and stakeholder management
  
• Demonstrates strong interpersonal and communication skills, with the ability to manage high-stakes conversations and foster credibility
  
• Has a track record of overseeing complex accounts and delivering commercial and operational outcomes
  
• Is proactive, organised, and able to align delivery teams with evolving client expectations
  
• Holds a Baseline Security Clearance, or has the ability to obtain one
  

Benefits

• Work with a high-performing, client-focused team in the nation's capital
  
• Contribute to projects that have real impact across Federal Government
  
• Flexible work culture that rewards outcomes, not just hours
  
• A company that values integrity, partnership, and growth
  

To apply, hit "Apply Now". If you have questions regarding the role, please email [email protected]