Our client a national Not-For-Profit in the education sector have engaged us on retainer to find the newest member of their Engineering team. This permanent role, reporting to the Head of IT Solutions, would see you take responsibility for the coaching, mentoring and development of an existing team of engineers while also bringing extensive Azure Cloud experience and previous experience migrating on prem applications into a cloud based environment. In addition you would have reasonable experience with Hyper V virtual servers, Intune, Salesforce and reasonable networking knowledge.

Your current team would include 3 System Engineers, 1 Sys Admin and 1 Network Engineer, you would be responsible for bringing this current team on a journey to the cloud.

As for culture, our client works off of a cloud first mindset, supreme collaboration and looks for down to earth people who can take those around them on a journey and approach their colleagues with empathy and respect. This organisation is embarking on a transformation journey with significant investment into their technology and the technology team, the goal is for it to be a true partner within the organisation instead of a mere break fix.

Tech Stack - Intune, Vmware(outgoing), Hyper V, MS365, MS Azure Cloud/AWS, Cisco, Palo Alto, Aruba, Unify, Meraki, Ias, Paz, SaaS, NaaS, AWS, Salesforce

What will you be doing?

Ensure adherence to relevant compliance standards, such as ISO 27001, Right Fit For Risk and other industry-specific regulations.

Assist in and manage, where required, efforts to define and enforce security policies and procedures across the organization.

Contribute to the development and execution of incident response plans to address information security breaches and vulnerabilities promptly.

Collaborate with IT and security teams to enhance overall security posture.

Coordinate and actively contribute to Engineering team activities for evidence gathering and management to support organizational audit obligations

Stay current with the latest security threats, providing proactive measures to mitigate potential risks.

Design, implement, and manage cloud-based solutions, ensuring scalability, reliability, and optimal performance.

Collaborate with cross-functional teams to architect cloud, hybrid and on-premise environments and solutions that align with business objectives and industry best practices.

Work on, and effectively prioritise for the Engineering team, multiple technical projects, enhancements, IT support requests, and project tasks to limit work in progress and bring projects to completion.

Be the technical lead for initiatives to enhance the skills and knowledge of the broader IT team.

Maximise uptime of group networks, servers and information systems.

Proactive scaling of the group wide area network, IaaS and SaaS solutions as well as self-hosted server infrastructure to meet the demands of the organisation, including rapid growth.

Coordinate infrastructure and application benchmarking to ensure the group's Information Services Platform remains fit for purpose.

Identify opportunities to increase group IT department and business efficiencies through automation.

Manage relationships and be the first level escalation path for support calls with vendors (e.g. Managed Service Providers, Hardware /Software Vendors).

Provide technical advisory and guidance to the IT Leadership team to inform technical decision making, roadmaps and plans based on best practice and risk reduction.

Actively contribute to IT and business reporting requirements, as required.

Share knowledge and insights with team members, fostering a culture of continuous learning and improvement

Provide coaching, guidance and mentorship to Engineering and IT team members, fostering their professional development.

Lead, mentor and develop Engineering team members

Understand the position description for direct reports, and manage and maintain documented position descriptions as appropriate

Manage and coordinate on time performance and probation reviews for all Engineering team members

Facilitate continuous improvement for the practices and processes undertaken by the Engineering team based on team and stakeholder feedback

Encourage and maintain a culture of high collaboration and communication in the Engineering team, IT Department and the Business

Comply with all relevant Health and Safety policies and procedures to ensure a safe work environment is maintained. Abide by company procedures for identifying and reporting of potential hazards

Always protect information relating to customers, employees and our business. This includes complying with the IT Acceptable Use Policy and any other related IT, records or information security policies or directions

Practice good digital security by reporting information and\or cyber security incidents, protecting physical equipment and handling information according to its classification

What will you bring to the role?

Previous experience leading IT Engineering teams

Extensive experience in designing and managing cloud environments, including Microsoft Azure / M365 cloud

Previous experience in planning, designing, and delivering cloud migration projects and initiatives

Extensive experience in mentoring, coaching and providing guidance to engineering and technical IT teams

Previous experience providing infrastructure support in a complex IT environment, including extensive knowledge of Hyper V

Previous experience implementing and improving quality assurance and customer satisfaction practices within IT teams

Strong understanding of ITIL v3/v4 framework, certification highly desirable

Exposure to Information Security industry standards ISO 27001 and/ or Right Fit For Risk highly desirable

Previous experiencing in managing and prioritising work using Jira, highly desirable

Thorough working knowledge of ITSM and ITIL principles

Professional communication skills with the ability to communicate to diverse audiences

Ability to effectively prioritize and work under pressure, making informed decisions and managing risk

Ability to manage change and disruptions in workflow and processes

Ability and desire to coach, adapt and motivate team

Ability to delegate work and contribute effectively to implementing and maintaining a highly collaborative IT culture

Ability to effectively contribute to a culture of continuous improvement and encourage and motivate teams to do the same

Ability to work on own initiatives as well as part of a wider team where the role is expected to seek guidance from, and give support to, fellow team members

Extensive technical knowledge of current hardware, software, operating systems, networking, monitoring and alerting tools and Remote Access

Extensive knowledge of Microsoft technology products including cloud, hybrid and on-premise

Ability to provide technical expertise to team members

Excellent time and work management skills that ensure workload is managed and deadlines are met according to agreed priorities

Must have compliance requirements

Satisfactory National Police Check - Can be applied for during the process

Valid Working with Children Check (Employment status) applicable to the state in which you work - Can be applied for during the process

Drivers Licence applicable to the state in which you work