Are you an Apple product superstar?

The go to person in your family and circle of friends for all things Apple?

We are looking to add a new member to our team.

The successful applicant will enjoy interacting with customers and communicating technical terminology in everyday language, while providing premium service, support and sales of Apple devices to our customers.

LOCATION

We are located close to the beach at Shop 2, 18 Burnett St, Mooloolaba.

MAIN DUTIES

As a valued member of our service team the successful applicant will be involved in all aspects of our service centre including:

troubleshooting and checking in Apple devices for repair

technical support, product training and checking out Apple devices

product purchasing advice for customers, and sales of Apple products and accessories

transferring files, updating software, setting up email and Apps, recovering data and other software-based services

technical support and customer education including setup of new Apple devices (Mac, iPhone, iPad, Apple TV, Beats, etc.), Mac and iOS software setup, support of iCloud services and Mac software, etc.

diagnosing and performing hardware repairs (Macintosh and iOS) according to Apple's Authorised Service Provider standards

maintaining accurate records of service work undertaken, and following up as required

checking in, tracking and despatching service parts through Apple's GSX and Fixably

communicating effectively and accurately with customers – both face-to-face and over the phone – during the repair and support process from check in to check out

ensuring records and information are submitted through Apple GSX and Fixably accurately and correctly

working as part of a fun and challenging environment that highly values customer service

NB. You will be working on the front bench in sales and check-in/check-out of repairs. Once you achieve the required Apple qualifications and can demonstrate the ability to follow repair procedures, you will have the opportunity to work as an Apple Authorised Technician repairing Apple devices.

EDUCATION AND EXPERIENCE

Previous experience working for Apple Retail or an Apple Service Provider or Apple Reseller would be fantastic. However, if you do not have experience or Apple qualifications, but can demonstrate an ability to qualify and pass the required certifications, we will consider you for the position.

WHAT WE ARE LOOKING FOR

Essential

someone who loves Apple products and the Apple ecosystem

a positive, up-beat outlook on life and empathy for people struggling with using technology

a good sense of humour, and a desire to connect with other people

a user of multiple Apple products and technology, who has their own experience troubleshooting and using Apple products

strong knowledge of the Apple's macOS, iOS, iPadOS, tvOS and Apple hardware

attention to detail, good grammatical skills, an ability to keep things in order and follow procedures

ability to be trained and stay current with new Apple technology and trends

can communicate technical information in a way that the general user can understand

motivated to become one of the most knowledgeable Apple technicians in Australia

enjoy the challenge of working with customers, resolving issues that arise and having the knowledge to provide effective product education and guidance

Desirable

previous or current Apple Certified Technician qualifications

previous work for Apple or an Apple Authorised Service Provider or Reseller

maturity in both customer and staff communication and interaction

experience in software training (Mac, iOS, MS Office, Adobe Creative Cloud, POS, CRM)

experience in network administration, backup, storage and other services related to Apple products

COMPETENCIES

Strong written and Oral Communication Skills, Grammar, Customer Service Skills, Technical Aptitude, Efficiency, Learning Ability, Teamwork, Initiative, Adaptability.

HOURS

Fulltime (we currently trade 9am - 5pm, Monday to Friday) - your roster will be 40 hours per week.

CONDITIONS OF EMPLOYMENT

The owner of iLove Computers desires to create a fun and enjoyable work environment, where effective, efficient and productive staff are considered essential to the success of the business and therefore encouraged to improve not only skills relating to their work, but also life skills in general. We require all staff to have a strong commitment to our business and the Apple brand. We try to ensure that work time does not dominate family and play time. Our hope is that our staff will enjoy the being part of the team and see their role as a long term vocation.

SUBMISSIONS DEADLINE
Applications to be submitted ASAP.

Only shortlisted candidates will be contacted for interview.
The successful applicant will be required to start ASAP.