My client, a leading Australian retailer in the cosmetics space, has an exciting opening for a Senior Customer Care Coordinator to join them for an initial 12 month daily rate contract, with the view to extend long term.

They will be supporting the OMA & Outbound Customer Care division, managing a team of 3 - 4 Customer Care Coordinators, overseeing day-to-day requirements and processes for Sales & Operations Planning, Logistics, Freight Forwarders and 3PL partners. The role involves team management and hands-on handling of enquiries, requirements and managing relationships.

The benefits:

· 12 month day rate contract with view for long term extension
· ASAP start
· Brand new, modern Collingwood offices
· Supportive, collaborative culture - room for extension into different projects
· Access Contractor Benefits Program: Enjoy discounts at hundreds of retail outlets, department stores, activities, novated lease, travel and restaurants nationwide
· Get gym membership discounts with our partners
· Enjoy Health Insurance discounts off all NIB retail health insurance products
· Access EAP for wellbeing and mental health support

The requirements:

· Experience in international freight management and processes
· Experience in tender processes
· Excellent stakeholder management experience, ability to build and maintain relationships
· Team management and development experience
· Advanced Excel skills including reporting
· NetSuite, X3 or similar ERP experience (Highly desirable)

If you have the right skillset, please get in contact with Cat or send me your resume to [email protected]

#SCR-cat-john