Visitor Services Coordinator

Are you passionate about providing an inspiring visitor experience? Do you take pride in your coordination and leadership ability? We are seeking a Visitor Services Coordinator to manage a dynamic team in continually delivering quality customer experiences across our portfolio of House Museums.

What the opportunity is:

• Employment with Museums of History NSW.
• Clerk Grade 7/8. Remuneration package includes salary ($110,266 - $122,058), employer's contribution to superannuation and annual leave loading.
• Ongoing full-time employment.
• The role will work across Sydney with an office based in the eastern suburbs of Sydney.

What we do
MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.

What you’ll do with us
This role will manage the House Museums Portfolio’s (HMP) Visitor Services Team primarily based at three key House Museums including Vaucluse House, Elizabeth Bay House and Rose Seidler House. The role holder will lead their team to ensure the delivery of high quality and inspiring visitor experiences within the Portfolio and coordinate the visitor services activities to continually improve visitor experience and enhance the development of audience engagement strategies and projects across Museums of History NSW.

For more information regarding the role, you are welcome to contact Angela Sanfilippo, Head, House Museums Portfolio via 0466 562 359 or [email protected].

Click here for the role description including the capabilities required for this role.

What you need to do to apply
To apply you will need to submit the following:

• A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role,
• A current resume listing two referees, and
• Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter

What you need to tell us - Targeted questions:

1. The Visitor Services Coordinator is required to take responsibility for leading the delivery of high-quality nuanced visitor experiences and customer service across a range of museums. Please detail your demonstrated experience in leading a high-functioning, visitor focussed, customer service team, providing an example that outlines the strategies you used to ensure consistent excellence in service delivery.
2. The Visitor Services Coordinator must be a skilled and effective communicator, they need to have an ability to deliver information accurately and effectively internally, also undertaking communications to external contacts and stakeholders via a range of methods. Please outline a work example where you have demonstrated adept communication skills and discuss the techniques you used which ensured successful communication.

Essential requirements of the role:

• Current NSW Working with Children Check.
• Current first aid certificate.
• Knowledge of and interest in Australian history and heritage acquired through relevant qualifications or experience.
• Current NSW driver’s licence.
• Ability to work occasional evenings or at weekends.
• Willingness to work across and ability to travel to multiple work locations.

Also note:

• For additional resources to help prepare your application and understanding of the process please refer to Applying for a job.
• To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. All successful candidates will be required to undergo a criminal record check with NSW Police.
• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Submit your application before the closing date: 11.59pm Monday 9 June 2025.

Diversity and Flexible Working

We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.

If you are a person who requires adjustment and would like to request assistance, please contact Liz Akerboom on 02 8239 2355 or via [email protected].

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

Thank you for your interest in this role. We look forward to receiving your application.