Customer Service Officer

• $60,000 - $65,000 + Super | North Shore - 5 days working in the office
• Gain valuable experience working with a leading FMCG business
• Ongoing career and development opportunities

Looking for a proactive, solution-focused Customer Service Officer to manage high-volume inbound and outbound calls in a fast-paced environment.

Benefits

• Join a supportive and social team in a collaborative office environment.
• Enjoy a strong focus on wellness, including a complimentary gym membership.
• Opportunities for career progression across various departments within the organisation.
• Gain valuable experience working with a leading FMCG business.
• Convenient location with easy access to public transport.

Key Responsibilities:

• Handle inbound calls in a call centre environment, resolving customer inquiries efficiently and effectively.
• Conduct outbound calls to investigate customer complaints and provide appropriate solutions.
• Handle high volume calls with a focus on quick and effective resolution.
• Perform other ad-hoc tasks as required.

Requirements:

• Previous experience in customer service and/or high-volume call centre settings.
• Experience with effectively managing high-pressure situations and handling complaints with professionalism.
• Ability to maintain strong time management skills.
• Take ownership of issues while ensuring they are communicated and resolved efficiently.
• Ability to multitask and work efficiently in a fast-paced environment.

Please APPLY NOW or contact Dijana at AccountAbility for further information.