At Jac+Jack, we are dedicated to crafting timeless, high-quality fashion pieces that blend contemporary style with classic elegance. Join our dynamic retail team and lead in delivering outstanding customer experiences in a beautiful brand environment.

We are seeking an experienced customer service expert to join our Bondi Beach store as the Store Manager. This position will suit an individual with strong leadership skills, proven success in building customer relationships, and an appreciation for the brand and product, and the ability to communicate that to our customers.

Responsibilities and objectives

Provide strong leadership, coaching, and support to the existing store team in delivering exceptional client experiences.

Ability to develop and implement store-level initiatives to deliver results on sales targets and business KPIs.

Responsible for building rosters that foster team development and best operational support.

Lead by example, planning and implementing self-development plans in addition to staff training and performance plans.

Ensure the team’s ability to effectively balance customer service with administrative duties whilst meeting operational deadlines.

Identify recruitment needs and effectively select and engage new staff members to join the business.

Ensure store, team and product presentation is consistently immaculate and the visual merchandising effectively speaks to the Jac + Jack brand.

Provide precise and productive feedback directly to Head Office regarding weekly product drops, customer feedback, and local needs.

Contribute to weekly business analysis, providing information to Head Office to understand performance, as well as key actions to continue working toward store targets.

Attend monthly conference calls with the ability to analyse sales reports, establish critical performance improvement activities and provide constructive solution driven feedback to Senior Management.

Benefits and perks

Join a well tenured team at an iconic Australian designer.

Competitive incentive structure to reward performance.

Seasonal clothing allowance and generous employee discount.

Skills and experience

Minimum three-year retail management experience required.

Premium and/or luxury sales experience is preferred.

Excellent communication and reporting skills.

Please send resume with a cover letter to [email protected], attention to Rob - we would love to hear why this role appeals to you.